Operations Supervisor

Arriva Plc; Gillingham; On-site; GBP 38,000 - 47,000; Full time

Job summary

Arriva is seeking an Operations Supervisor in Gillingham to oversee daily transport operations, ensure safety, and deliver high-quality customer service. The role emphasizes staff briefings, driver support, and adherence to Arriva values.

You'll lead a team in a rotating shift pattern, manage performance, and collaborate with unions to maintain smooth operations. A strong focus remains on continuous improvement and cost-efficient duty allocation.

Qualifications

• Experience supervising transport operations.
• Demonstrates Arriva's Values.
• First Aid/Health and Safety certification or willingness to obtain.
• Strong coaching and communication skills.
• Customer-focused with IT proficiency.
• Experience working with Trade Unions.

Responsibilities

• Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

Skills

Supervisory experience

Operational management

Health and Safety

Coaching and communication

Customer-focused

Experience with Trade Unions

Industry knowledge (PCV/HGV)

Tools

IT skills

Job description

Role: Operations SupervisorLocation: GillinghamShifts: Rotating; 5 days out of 7Hours: 40 per weekSalary: £42772

Main Responsibilities

• Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

Essential Requirements

• Supervisory experience with strong operational management skills.
• Demonstrates Arriva's Values.
• Proficient in Health and Safety First Aid certification (or willingness to obtain).
• Strong coaching and communication skills.
• Customer-focused with effective IT skills.
• Influencing and decision-making abilities.
• Industry knowledge (PCV/HGV).
• Team player with resilience and flexibility.
• Experience working with Trade Unions.

This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.