Senior Community Enforcement Advisor

Templer HomeBuild Ltd; Highweek; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays

Private pension contribution

Private healthcare membership

Training opportunities

Employee assistance programme

Cycle to Work scheme

Gym and eye test support

Job summary

Teign Housing is seeking a Senior Community Enforcement Advisor to support CHOs and CHAs, applying the ASB policy and tenancy rules to safeguard residents and communities. You will review cases and lead on complex matters with partner agencies to achieve fair outcomes.

You will prepare court-ready cases, ensure evidence quality, and maintain clear communication with residents while upholding high standards of integrity and professionalism.

Qualifications

• Experience in tenancy management and ASB handling.
• Two years’ experience in housing management and/or ASB.
• Sound understanding of welfare benefits and neighbourhood management.

Responsibilities

• Provide specialist advice to CHOs/CHAs on ASB and tenancy breaches.
• Review cases for appropriate, proportionate action.
• Lead complex cases and liaise with partner agencies.
• Oversee enforcement of tenancy terms and escalate when needed.
• Prepare cases for court with robust evidence and documentation.
• Communicate processes and timescales clearly to residents.

Skills

ASB management

case review

multi-agency liaison

tenancy enforcement

court preparation

communication skills

team collaboration

IT literacy

Education

NVQ Level 3 housing qualification

Tools

Microsoft Office

Job description

At Teign Housing, we’re driven by a simple but powerful mission: to provide good-quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals across Teign Housing and Templer HomeBuild, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter.

We don’t just offer housing – we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised support that empower individuals and families to thrive.

What Makes Us Different?

When you join Teign Housing, you will be part of a purpose-driven organisation making a real difference every day.

We offer:

• Meaningful work that positively impacts people’s lives and communities
• A supportive, collaborative team environment
• Opportunities for career progression and development
• Flexible working options where possible
• A strong, values-based culture

About the Senior Community Enforcement Advisor Role

We are looking for an experienced and committed Senior Community Enforcement Advisor to join our team and play a key role in creating safe, respectful and thriving communities for our residents.

In this role, you will provide specialist advice and support to our Community Housing Officers (CHOs) and Community Housing Advisors (CHAs), ensuring that our Anti-Social Behaviour (ASB) Policy and Procedure is applied consistently, fairly and effectively.

You will review complex cases, advise colleagues on appropriate action and take the lead in working with partner organisations and multi-agency teams to address ASB and tenancy breaches.

What You’ll Be Doing

As a Senior Community Enforcement Advisor, you will:

• Provide specialist advice and guidance to CHOs and CHAs on ASB and tenancy breach cases.
• Review cases to ensure appropriate, proportionate and consistent action is being taken.
• Take the lead on complex cases and multi-agency liaison, working closely with partner agencies to achieve positive outcomes.
• Oversee action to ensure residents comply with the terms and conditions of their tenancy.
• Prepare cases for court, working closely with legal specialists and partner agencies to ensure robust evidence and documentation.
• Support the effective enforcement of tenancy conditions and appropriate escalation where required.
• Help ensure residents understand Teign Housing’s role, and the role of other agencies, in tackling ASB and tenancy breaches.
• Communicate clearly with residents about enforcement processes, relevant timescales and the thresholds that need to be met before enforcement action can be taken.
• Promote and publicise Teign Housing’s work in tackling ASB and tenancy breaches to residents and partner agencies.
• Ensure all work is undertaken with the highest standards of integrity, professionalism and fairness, in line with company policies and procedures.

About You

We are looking for an experienced and committed housing professional with a strong understanding of tenancy management, Landlord and Tenant legislation and the effective management of anti-social behaviour (ASB). You will have experience of managing complex cases, tenancy enforcement and preparing cases for court action, alongside a proven ability to work collaboratively with residents, colleagues and a range of partner agencies.

Ideally, you will hold, or be working towards, a relevant housing qualification at NVQ Level 3 or above and have at least two years’ experience in housing management and/or ASB. You will have a sound understanding of welfare benefits, neighbourhood management and tenancy enforcement, as well as strong written and verbal communication skills. You will be organised, computer literate and comfortable using Microsoft Office applications.

Above all, you will be passionate about delivering a high-quality service to residents, have a proactive approach to problem-solving and be committed to continuous learning and development. You will be adaptable, able to work independently and as part of a team, and willing to work outside normal office hours when required to meet the needs of residents and the business.

Rewards and Benefits

As an Investor in People Platinum organisation, you will be joining a company that creates a supportive, high-performance culture. You can also expect to enjoy an excellent benefits package, including:

• 25 days’ annual leave plus bank holidays
• Discretionary festive leave
• Generous employer pension contribution of up to 15%, plus death in service
• Private healthcare membership (if applicable)
• Salary sacrifice scheme (optional)
• Reimbursement of professional membership fees
• Employer contributions towards gym membership and eye examinations for those who use computers regularly as part of their work
• Up to 25% off selected O2 airtime contracts
• Training opportunities
• Employee assistance programme provided by Health Assured
• Westcountry savings and loans scheme
• Recognition for long service (if applicable)
• Cycle to Work and electric vehicle schemes

Teign Housing is committed to its policy on equality and diversity, and we welcome applications from all sections of the community. Registered charity no. 1112196.