Senior Communications Manager

Sysco; Greater London; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a visionary Senior Change Communications Manager to lead the communications strategy for a transformative ERP initiative across a multinational organization. This exciting home-based role involves designing a structured communications strategy aligned with the ADKAR framework, ensuring effective stakeholder engagement, managing resistance, and fostering lasting behavioral change. The successful candidate will play a pivotal role in guiding employees through the transformation journey, leveraging their expertise in communication and change management methodologies. Join a company that values diversity and inclusion, and where your unique talents can help shape the culture and success of the organization.

Benefits

Company car allowance of £7,000

Discretionary 15% annual bonus

Generous holiday allowance of 25 days

Discounts on food and products

Cinema ticket discounts

Recognition awards and incentives

Real career opportunities

Qualifications

• Extensive experience leading communications for large-scale change initiatives.
• Exceptional writing and presentation skills for engaging messaging.

Responsibilities

• Develop and execute a communications strategy using the ADKAR model.
• Engage stakeholders and tailor messaging for diverse audiences.
• Oversee content creation and track performance metrics.

Skills

Stakeholder Management

Communication Strategy Development

Content Creation

Performance Measurement

ADKAR Model

Writing Skills

Presentation Skills

Education

Bachelor's Degree in Communications or related field

Tools

ERP Systems

Job description

Job Description

Sysco are currently recruiting for a Europe ERP Senior Change Communications Manager to join the team for a 2-year Fixed Term Contract, reporting to the Director of Communications Europe.

This is a home based role, and occasional travel will be required for collaboration and team meetings.

As the Senior Change Communications Manager, you will design and implement a structured communications strategy aligned with the ADKAR framework (Awareness, Desire, Knowledge, Ability, and Reinforcement) to address the people side of change. Your work will be critical in enabling successful stakeholder engagement, managing resistance, and embedding lasting behavioural change across a multi-year, multi-country programme.

We are seeking an experienced and visionary Senior Change Communications Manager to lead the communications strategy for a major ERP-led business transformation programme across a multinational organisation. Central to this role will be leveraging the ADKAR change and communications model to guide and support employees and stakeholders through the transformation journey, ensuring awareness, understanding, and sustained adoption of the new ERP system.

Key Accountabilities & Responsibilities:

1. Communications Strategy Development: Develop and execute a communications strategy built around the ADKAR model, ensuring each stage of the transformation is effectively supported by targeted communications. Tailor messaging to address the diverse needs of stakeholders, from creating awareness of the programme's objectives to reinforcing the benefits of sustained change.
2. Stakeholder Engagement: Act as a trusted advisor to the programme leadership team, ensuring communications align with ADKAR principles to build stakeholder desire, knowledge, and ability. Develop segmented communication plans to reach different audiences, including employees, leadership, external partners, and local teams across the organisation. Collaborate closely with Change Management, HR, and IT teams to align messaging and ensure communications drive the desired outcomes.
3. Content Creation and Delivery: Oversee the development of impactful communications, including briefings, newsletters, FAQs, and multimedia content, designed to address ADKAR objectives. Maintain consistency in tone and message across channels while adapting content to cultural and regional nuances.
4. Performance Measurement: Define and track metrics aligned with the ADKAR stages, measuring awareness, desire, knowledge transfer, skill-building, and reinforcement. Use feedback and data insights to continuously refine and optimise communication strategies.

About you: To be successful in this role you will have extensive experience in leading communications for large scale, multinational change initiatives, with demonstrated success applying the ADKAR model or similar frameworks. You will have exceptional writing and presentation skills, with an emphasis on delivering clear, engaging, and audience-appropriate messaging coupled with strong stakeholder management skills, with experience in navigating complex, matrixed organisations. You will also have a proven ability to align communication strategies with change management methodologies to achieve measurable results. It’s highly advantageous that the successful candidate has familiarity with ERP systems and their impact on organisational transformation.

What we offer:

• Company car allowance of £7,000
• Discretionary 15% annual bonus
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility

Additional Information

At Sysco GB everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.