Senior Commercial Account Handler & Team Lead

Lawes Consulting Group; Watford; On-site; GBP 40,000 - 55,000; Full time

Job summary

Lawes Consulting Group in Watford is seeking a Commercial Account Handler to manage a portfolio of commercial insurance clients and support a team of Account Handlers. This senior role combines hands-on client service with supervisory responsibilities, ensuring FCA compliance and high service standards in a collaborative, client-focused environment.

You will renew, renegotiate, and assist with mid-term adjustments while supporting Account Executives and Directors.

Qualifications

• 4+ years’ experience in a Commercial Account Handler role.
• Strong technical knowledge of commercial insurance products.
• Proven ability to manage a client portfolio independently.
• Excellent communication, organisation, and problem-solving skills.

Responsibilities

• Manage a portfolio of commercial insurance clients, delivering a high standard of service.
• Handle renewals, new business, mid-term adjustments, and policy documentation.
• Act as a key point of contact for clients, insurers, and internal stakeholders.
• Negotiate terms with insurers to secure competitive and appropriate cover.
• Support Account Executives and Account Directors with client servicing.

Skills

Client portfolio management

Negotiation

Communication

Organisation

Problem-solving

Job description

Lawes Consulting Group in Watford is seeking a Commercial Account Handler to manage a portfolio of commercial insurance clients and support a team of Account Handlers. This senior role combines hands-on client service with supervisory responsibilities, ensuring FCA compliance and high service standards in a collaborative, client-focused environment.

You will renew, renegotiate, and assist with mid-term adjustments while supporting Account Executives and Directors.