Senior Cloud Engineer

Oracle; Reading; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance Oracle Analytics and Fusion Data Intelligence. This role involves analyzing incidents, proposing enhancements, and collaborating with various teams to ensure optimal performance and support for UK Government Cloud. Candidates should have a solid background in Oracle Analytics and BI/Data Warehouse, along with strong communication skills. The position requires participation in on-call rotations and maintaining security measures, making it a critical role in delivering high-quality service. Join this innovative team and make a significant impact on customer experience and product development.

Qualifications

• 4+ years of experience in Oracle Analytics and BI/Data Warehouse.
• Strong understanding of Analytics RPD design and development.

Responsibilities

• Analyze incidents and propose product enhancements.
• Collaborate with teams across multiple time zones.
• Participate in 24x7 on-call rotation for incident management.

Skills

Oracle Analytics

BI/Data Warehouse Analysis

Analytics RPD Design

Communication Skills

Tools

Fusion Data Intelligence

Fusion Applications (ERP/HCM/SCM/CX)

Job description

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to improving the product.

We analyze and mitigate production incidents raised to the development team, take a step back to see the overall picture, propose enhancements to the product and incident management process to:

1. Reduce the number of incidents
2. Reduce the time to resolution
3. Improve Oracle Support capabilities to find solutions by themselves
4. Improve customers' capabilities to avoid issues or find solutions themselves
5. Improve application performance
6. Improve integration between FDI and other Oracle products

We also create POCs to prove the validity of our enhancement propositions.

The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.

Candidate must be a Citizen of the United Kingdom and must maintain UK National Status.

We have a minimum bar for this role to either have or gain security clearance for Federal Government work. Clearance is a requirement for this position. The candidate is required to participate in on-call rotations to support UK Government Cloud. On-call rotations are scheduled weekly, covering 24x7 support, including weekends and holidays, as per Oracle UK policies.

This role requires UK personnel meeting minimum requirements, detailed below:

• UK Nationals who are eligible to support UK Government Environments can only apply for this role.
• UK Nationals are individuals who hold at least one of the following government-issued documents:
• Validate UK Passport
• UK Birth Certificate
• UK Naturalization Certificate

Qualifications

Career Level - IC3

Responsibilities

• Understand customer requirements and propose potential solutions.
• Analyze incidents, mitigate them, and propose product enhancements.
• Analyze performance issues to find short-term solutions and long-term product improvements.
• Implement Proof of Concept of potential enhancements.
• Collaborate with teams across multiple time zones.
• Monitor and maintain security measures to protect against threats and ensure compliance.
• Participate in 24x7 on-call rotation and provide technical assistance to manage production incidents for Oracle Analytics Data Intelligence service.
• Incident management: analyze T2 metrics, alarms, and Lumberjack logs; troubleshoot, repair, and document service issues.
• Perform root cause analysis on defects and outages to prevent recurrences.

Primary Skills

• Must possess around 4 years of experience.
• Must have experience with Oracle Analytics.
• Robust knowledge of Analytics RPD design, development, and deployment.
• Understanding of BI/data warehouse analysis, design, development, and testing.

Desirable Skills

• Ability to write and communicate clearly and effectively.
• Experience with Fusion Data Intelligence.
• Experience with Fusion Applications (ERP/HCM/SCM/CX).
• Certified on FDI, OAC, and ADW.