Senior Cloud Engineer

ENGINEERINGUK; Camberley; Hybrid; GBP 45,000 - 75,000; Full time

Job description

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JOB DESCRIPTION

Senior Engineer - Cloud

Location: Hybrid

Job type: Full time, Permanent

Ref: 1034

Telent are on the lookout for an experienced Cloud Engineer to join the Network Services division due to growth. This is a fantastic opportunity to work in an expansive role and team that thrives on working with new technologies, whilst working with a range of customers. This is a Hybrid working role that will see you Work from Home as well as travelling to a nearby office (ideally Warwick OR Camberley) from time to time. This role would be ideal for someone with predominantly Azure Cloud skills as well as On-Prem skills as some of the customer environments are moving from On-Prom to Cloud Solutions.

As a Senior Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments.

Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

What you'll do:

• To act as a technical lead within their nominated customer account for both internal and external requirements
• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service
• To train/mentor internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure
• To maintain awareness of all customers incidents and report where necessary on nominated accounts
• To add value by highlighting trends, security threats or technical bulletins which may impacts customers
• To be responsible and accountable for all documentation and technical information relating to customer networks
• To adhere to internal and external processes, task allocation, completion, reporting and change - this includes updating all parties and associated documentation
• To assist with Proof of Concept (POC) scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and Telent lab spaces
• To help in the creation of TA, POC, RFC, WI and SoW documentation
• Perform comprehensive peer review of engineering technical documentation
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs
• To attend, support reviews, project roadmap, monthly service reviews and weekly incident reviews
• To take the lead in value-add projects and innovations
• Produce and peer review High Level Designs and Low Level Designs

Who you are:

• Demonstrable experience in supporting Enterprise Grade Data Centre (DC) and Cloud Infrastructure, and Cloud based Networks
• Technically apt across Cloud / Focal Engineering / Azure Cloud / On-prem
• Possess an excellent work ethic and a strong sense of pride and ownership
• Remains hands-on with relevant technology across the Cloud world
• Builds trust and can collaboratively work with internal, external stakeholders and customers including the Engineering team
• Possess a passion for knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Customer facing and likes to be challenged / challenge ideas where required
• Demonstration of a positive and supportive attitude

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Company car allowance scheme
• 34 days holiday, including public bank holidays, plus the option to buy or sell five days each year
• Company matched pension scheme (up to 6% contribution matched)
• Career development opportunities
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent:

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed