Senior Client Success Manager

DCB Legal Ltd; Greater London; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

On-site parking

Employee assistance programme

30 days holiday

Job summary

DCBL is seeking a Senior Client Success Manager in the UK to oversee a portfolio of high-value clients from our Runcorn office. You will partner with senior stakeholders, shape client strategy and drive continued growth across the Group.

Reporting to the Head of Client Services, you will deliver exceptional service, own account plans, analyse performance data and identify opportunities to add value, ensuring long-term retention and commercial impact.

Qualifications

• Experience in client success or client services with high-value relationships.
• Strong commercial awareness and ability to spot growth opportunities.
• Analytical skills with ability to translate data into recommendations.

Responsibilities

• Build trusted relationships with senior client stakeholders from Directors to Board level.
• Own a portfolio of strategic clients and ensure outstanding service and retention.
• Develop and deliver strategic account plans aligned with client objectives and commercial goals.
• Analyse performance data to identify trends and opportunities for improvements.
• Collaborate with Operations, Legal, IT, Finance and Commercial teams to deliver outcomes.
• Serve as senior escalation point for complex client issues from start to resolution.
• Identify opportunities for organic growth and support wider commercial initiatives.

Skills

Client Success

Account Management

Stakeholder Engagement

Strategic Planning

Data Analysis

Tools

CRM software

MS Excel

Job description

Senior Client Success Manager

Salary: £45,000 - £55,000 (Depending on Experience) + Excellent Benefits

Location: Runcorn (Office Based)

Hours: Monday - Friday | No Weekends | Early Finish Fridays

Join one of the UK's most recognised names in Legal & Debt Resolution.

This is a senior client-facing role for an experienced relationship manager who can operate strategically and build trusted partnerships with major UK Clients. Working alongside our Head of Client Services, you will take ownership of high-profile accounts and help shape the continued development of our award-winning Client Services function.

If you want to influence client strategy, strengthen relationships and make a visible commercial impact, we would like to hear from you.

About DCBL

Established in 2001, DCBL has become one of the UK's leading providers of Debt Resolution, High Court Enforcement and Legal Services.

Operating across DCBL and DCB Legal, we work with many of the country's most recognised organisations, providing market-leading recovery solutions supported by innovative technology, exceptional customer service and industry-leading compliance standards.

Our business continues to experience significant growth, creating an exciting opportunity for an ambitious senior client professional to become part of our journey.

The Opportunity

Reporting into the Head of Client Services, you'll play a key role in developing and strengthening strategic client relationships across the Group.

You'll act as the senior day-to-day contact for a portfolio of high-value clients, ensuring exceptional service delivery while identifying opportunities to improve performance, strengthen partnerships and support future growth.

You'll regularly engage with senior decision-makers, presenting business performance, discussing commercial opportunities and helping clients maximise the value of our services.

This is a highly visible role offering genuine influence across the organisation.

Key Responsibilities

• Build trusted relationships with senior client stakeholders, from Operational Managers through to Directors and Board-level executives.
• Own a portfolio of strategic clients, ensuring outstanding service delivery and long-term client retention.
• Develop and deliver strategic account plans aligned with both client objectives and DCBL's commercial goals.
• Analyse operational and commercial performance data to identify trends, opportunities and service improvements.
• Work closely with Operations, Legal, IT, Finance and Commercial teams to deliver seamless client outcomes.
• Act as the senior escalation point for complex client issues, taking ownership through to resolution.
• Identify opportunities for organic account growth and support wider commercial initiatives across the Group.

What We're Looking For

We're looking for someone who already understands what excellent strategic client management looks like. You'll have experience managing complex client relationships within a professional, regulated or business-to-business environment and be confident engaging with senior stakeholders.

Ideally you'll bring:

• Experience within Client Success, Client Services, with a proven track record of managing high-value client relationships.
• Strong commercial awareness with the ability to identify opportunities for growth and added value.
• Excellent analytical skills with confidence interpreting data and translating insights into meaningful recommendations.
• A proactive, solutions-focused approach with a genuine desire to deliver exceptional client outcomes.

This Role Isn't For Everyone

We're looking for someone who wants to make a genuine impact. This isn't a role for someone who simply maintains customer accounts.

You’ll be expected to challenge constructively, influence decision-making, identify opportunities, solve complex problems and become an integral part of our clients’ businesses.

If you’re comfortable presenting in boardrooms, building relationships with senior stakeholders and taking ownership of strategic client partnerships, you’ll thrive here.

What You’ll Receive

• Salary of £45,000 - £55,000 depending on experience.
• Early finish every Friday.
• 30 days holiday including Bank Holidays.
• Free on-site parking.
• Employee Assistance Programme.
• Complimentary refreshments.
• Monthly company lunches.
• Structured induction into our industry and specialist services.
• Genuine opportunities for career progression within one of the UK's fastest-growing organisations.

Why Join DCBL?

You’ll be joining an ambitious business with a reputation for innovation, compliance and exceptional client delivery.

More importantly, you’ll be joining a leadership team that genuinely values ideas, encourages initiative and gives talented people the opportunity to influence the direction of the business.

If you’re looking for a role where you can build meaningful client relationships, contribute commercially and develop your career within an award-winning organisation, we’d love to hear from you.