Strategic Client Success Leader for High-Value Accounts

DCBL (Direct Collection Bailiffs Ltd); Runcorn; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Early finish Fridays

30 days holiday including Bank Holiday

Free on-site parking

Employee Assistance Programme

Complimentary refreshments

Monthly company lunches

Structured induction

Career progression opportunities

Job summary

DCBL (Direct Collection Bailiffs Ltd) is seeking a senior relationship manager to own strategic client partnerships and engage with senior decision-makers across high-value accounts. You will work with the Head of Client Services to shape client strategy and drive commercial impact.

Reporting into the Head of Client Services, you will identify opportunities to improve performance, deliver exceptional service and strengthen partnerships for future growth across the Group.

Qualifications

• Experience managing complex client relationships in a professional, regulated or B2B environment.
• Ability to engage with senior stakeholders and board-level executives.
• Strong commercial awareness with a focus on growth and value creation.
• Excellent analytical skills with the ability to translate data into actionable recommendations.
• Proactive, solutions-focused approach and delivering exceptional client outcomes.

Responsibilities

• Build trusted relationships with senior client stakeholders from managers to directors.
• Own a portfolio of strategic clients, ensuring outstanding service and long-term retention.
• Develop and deliver strategic account plans aligned with client objectives and company goals.
• Analyze performance data to identify trends and opportunities for improvements.
• Collaborate with Operations, Legal, IT, Finance and Commercial teams to deliver seamless outcomes.
• Serve as the senior escalation point for complex client issues and drive resolutions.
• Identify opportunities for organic growth and support wider commercial initiatives.

Skills

Client success

Client services

Commercial awareness

Analytical skills

Stakeholder management

Job description

DCBL (Direct Collection Bailiffs Ltd) is seeking a senior relationship manager to own strategic client partnerships and engage with senior decision-makers across high-value accounts. You will work with the Head of Client Services to shape client strategy and drive commercial impact.

Reporting into the Head of Client Services, you will identify opportunities to improve performance, deliver exceptional service and strengthen partnerships for future growth across the Group.