Senior Client Services Manager

Tribal Tech - The Digital, Data & AI Specialists; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Senior Client Service Manager to bridge the gap between clients and creative teams. In this dynamic role, you will be responsible for leading key accounts, managing projects, and fostering strong client relationships. Your ability to juggle multiple tasks while maintaining a positive and proactive attitude will be essential. If you're passionate about delivering exceptional service and thrive in a creative environment, this opportunity is perfect for you. Join a vibrant team that values independence and creativity, and help drive exciting projects forward.

Qualifications

• 4+ years in client services, preferably agency-side.
• Strong communication skills with an eye for detail.

Responsibilities

• Lead client relationships across key accounts with confidence.
• Manage timelines and budgets while ensuring smooth delivery.

Skills

Client Relationship Management

Project Management

Communication Skills

Commercial Awareness

Creative Problem Solving

Education

Bachelor's Degree

Job description

Location: Central London

Type: Hybrid

Experience: 4+ years of keeping clients happy and projects on point

Agency Vibe: Independent, imaginative, and powered by great coffee and better banter

Who We Are

We’re a creative independent agency that punches above our weight — boutique in size, big on ideas. Our clients are varied, ambitious, and genuinely nice (we don’t do drama), and we like to think we’re the same.

Our team is growing, and we’re after a Senior Client Service Manager who knows how to run accounts like a boss, juggle projects like a circus pro, and build client relationships that are as solid as your Wi-Fi.

The Role

Think of yourself as the glue between our clients and the creative team — keeping everyone aligned, excited, and on track. You’ll be the day-to-day lead across several key accounts, ensuring everything runs like clockwork (but cooler).

You’ll need to be commercially savvy, creatively curious, and low-key obsessed with smooth delivery.

What You’ll Be Doing

• Leading the client relationship across key accounts — with warmth, confidence, and zero jargon
• Briefing creatives and strategists so they can do their best work
• Managing timelines, budgets, and the occasional curveball like a total pro
• Spotting opportunities to grow accounts and add value (without ever being that person)
• Presenting work, feedback, and ideas in a way that makes people say “yes!”
• Being the calm, confident voice in the room — even when chaos knocks

What You Bring

• 4+ years in client services (agency-side is a must)
• You’ve run campaigns across digital, content, branding or all of the above
• Great communicator with an eye for detail and a love for efficiency
• Comfortable with both the creative side and the commercial stuff
• Proactive, thoughtful, and fun to have in a meeting (Zoom or otherwise)
• Bonus points if you’ve worked with challenger brands or startups

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development, Advertising, and Marketing

Industries

Staffing and Recruiting, Advertising Services, and Marketing Services