Senior Client Services Leader: Grow Key Partnerships

next level - marketing, creative, PR & digital recruitment; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

An ambitious Midlands-based agency seeks a Head of Client Services to lead client relationships, grow key accounts and manage the client services team. The role balances strategic thinking with a strong commercial mindset and a focus on delivering exceptional value to clients.

You will partner with leadership, creative and delivery teams to ensure high‑quality experiences, shape processes, mentor talent and contribute to pitches and new business growth.

Qualifications

• Significant senior-level experience within an agency.
• Experience as Head of Client Services, Client Services Director, Business Director, or equivalent.
• Strong client leadership with a genuine commercial mindset.
• Experienced people leader who develops and motivates teams.

Responsibilities

• Leading and developing the client services team, providing clear direction, support, and coaching.
• Building trusted relationships with senior client stakeholders and becoming a strategic partner.
• Overseeing a portfolio of key accounts and ensuring relationships are strong and commercially healthy.
• Identifying opportunities to grow existing client relationships and increase agency revenue.
• Working with internal teams to ensure briefs are well understood and work is delivered to a high standard.
• Providing senior oversight across accounts, ensuring projects remain commercially viable and aligned with client objectives.
• Supporting forecasting, pipeline management, account profitability and resource planning.
• Shaping agency processes to continually improve the client experience.
• Playing a key role in pitches, new business and agency growth.
• Acting as a senior voice within the agency to challenge and improve how the business operates.

Skills

Senior leadership

Client relationship management

Strategic thinking

Commercial acumen

People leadership

Stakeholder management

Job description

An ambitious Midlands-based agency seeks a Head of Client Services to lead client relationships, grow key accounts and manage the client services team. The role balances strategic thinking with a strong commercial mindset and a focus on delivering exceptional value to clients.

You will partner with leadership, creative and delivery teams to ensure high‑quality experiences, shape processes, mentor talent and contribute to pitches and new business growth.