Head of Client Services

next level - marketing, creative, PR & digital recruitment; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

An ambitious Midlands-based agency seeks a Head of Client Services to lead client relationships, grow key accounts and manage the client services team. The role balances strategic thinking with a strong commercial mindset and a focus on delivering exceptional value to clients.

You will partner with leadership, creative and delivery teams to ensure high‑quality experiences, shape processes, mentor talent and contribute to pitches and new business growth.

Qualifications

• Significant senior-level experience within an agency.
• Experience as Head of Client Services, Client Services Director, Business Director, or equivalent.
• Strong client leadership with a genuine commercial mindset.
• Experienced people leader who develops and motivates teams.

Responsibilities

• Leading and developing the client services team, providing clear direction, support, and coaching.
• Building trusted relationships with senior client stakeholders and becoming a strategic partner.
• Overseeing a portfolio of key accounts and ensuring relationships are strong and commercially healthy.
• Identifying opportunities to grow existing client relationships and increase agency revenue.
• Working with internal teams to ensure briefs are well understood and work is delivered to a high standard.
• Providing senior oversight across accounts, ensuring projects remain commercially viable and aligned with client objectives.
• Supporting forecasting, pipeline management, account profitability and resource planning.
• Shaping agency processes to continually improve the client experience.
• Playing a key role in pitches, new business and agency growth.
• Acting as a senior voice within the agency to challenge and improve how the business operates.

Skills

Senior leadership

Client relationship management

Strategic thinking

Commercial acumen

People leadership

Stakeholder management

Job description

We're looking for an experienced Head of Client Services to join an ambitious agency and take the lead on its client relationships, account growth, and client services team.

This is a senior role for someone who can balance strategic thinking, commercial awareness, and exceptional relationship management ... someone who understands that great client service is about much more than keeping projects on track!

Description

You'll lead the client services function, working closely with the agency leadership, creative, and delivery teams to ensure clients receive a consistently high-quality experience and that the agency continues to build long-term, valuable partnerships.

You'll be responsible for:

• Leading and developing the client services team, providing clear direction, support, and coaching.
• Building trusted relationships with senior client stakeholders and becoming a genuine strategic partner to them.
• Overseeing a portfolio of key accounts and ensuring relationships are strong, proactive and commercially healthy.
• Identifying opportunities to grow existing client relationships and increase agency revenue.
• Working closely with internal teams to ensure briefs are well understood, and work is delivered to a high standard.
• Providing senior oversight across accounts, ensuring projects remain commercially viable and aligned with client objectives.
• Supporting forecasting, pipeline management, account profitability and resource planning.
• Helping to shape agency processes and ways of working to continually improve the client experience.
• Playing a key role in pitches, new business and agency growth.
• Acting as a senior voice within the agency, helping to challenge and improve how the business operates.

Experience

You'll have significant senior-level experience within an agency, most likely currently working as a Head of Client Services, Client Services Director, Business Director, or equivalent.

You'll combine strong client leadership with a genuine commercial mindset.

You'll be:

• A confident and credible senior client partner.
• An experienced people leader who enjoys developing and motivating teams.
• Commercially astute, with a strong understanding of account growth, profitability and agency operations.
• Strategic in your approach, able to understand the bigger picture rather than simply manage the day-to-day.
• A fantastic team leader and developer of internal talent.
• Confident presenting to and influencing senior stakeholders.
• Someone who can challenge clients and internal teams constructively.
• Highly organised, pragmatic and calm under pressure.
• Passionate about great work and, importantly, great client relationships.

Remuneration

• Midlands based

If you're ready for a senior client services role where you can have genuine influence and help shape the next stage of an agency's growth, we'd love to hear from you.