Client Services Director

Got The T-Shirt; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic agency in Leeds is seeking a Client Services Director to lead and nurture senior client relationships while contributing to overall business strategy. The ideal candidate will have significant experience in client services within an agency, possess strong commercial instincts, and be confident operating at a senior leadership level. This is a unique opportunity to influence the direction of a well-respected agency with a great client base and reputation.

Qualifications

• Significant experience in senior client services within an agency.
• Proven track record of client relationship management.
• Strong understanding of commercial growth and sustainability.

Responsibilities

• Own and nurture senior client relationships.
• Drive commercial growth through strategic partnerships.
• Contribute to overall business strategy at board level.

Skills

Senior client services experience

Building high-value client relationships

Commercial instinct

Confidence in senior leadership

Big-picture thinking

Job description

This is very early stage, with more details to follow…

Board-level. Business-shaping. Very exciting.

We’re working exclusively with an established agency at a pivotal stage in its journey.

They’ve built something brilliant - great client base, strong reputation and awesome people. Now they’re ready for the next chapter and they need the right person to help lead their clients.

This role needs someone who can step into the senior team, own relationships at the highest level, and help steer the direction of the business.

If you’re brilliant with clients and commercially sharp, and you’ve been waiting for something with real influence, this could be the one for you.

The Opportunity

You’ll join the board as Client Services Director, leading from the front when it comes to client relationships, growth and overall service standards.

You’ll be the kind of person clients trust instinctively. Calm. Credible. Strategic. You know how to hold a room. You know how to challenge constructively. And you know how to turn strong relationships into long-term, profitable partnerships.

Internally, you’ll help shape the direction of the agency alongside the other board members.

What You’ll Be Doing

• Owning and nurturing senior client relationships
• Acting as the strategic partner and trusted advisor across key accounts
• Driving commercial growth through organic development and smart opportunity spotting
• Leading and elevating the client services function
• Setting the tone for service standards across the agency
• Contributing at board level to overall business strategy and direction
• Helping shape structure, process and future growth plans

What You’ll Bring

• Significant senior client services experience within an agency environment
• A track record of building and retaining high-value client relationships
• Strong commercial instinct - you understand margin, growth and sustainability
• Confidence operating at board or senior leadership level (or clear readiness to step into it)
• The ability to balance big-picture thinking with hands‑on leadership

Most importantly?

You genuinely care about clients and people. You raise standards without creating noise. You bring clarity, not chaos.