Senior Client Relationship Manager, Alpha Front Office

State Street; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

State Street seeks an Alpha Client Relationship Manager within CRD to lead high-level client relationships, focusing on adoption, value delivery, and strategic utilisation of CRD and Alpha front-office capabilities. You will act as the trusted advisor to senior front-office stakeholders and coordinate with CRD, Alpha, and State Street teams to maximise outcomes.

The role emphasizes executive engagement, governance, and strategic growth opportunities across a portfolio of Alpha clients, with

Responsibilities

• Own and manage strategic Alpha client relationships from a Charles River Development and front-office solutions perspective.
• Serve as the primary relationship owner and trusted advisor for senior client front-office stakeholders.
• Establish and maintain executive-level relationships across client organisations in collaboration with Charles River Development, Alpha and State Street stakeholders.
• Develop a thorough understanding of clients' business strategy, operating model, priorities, and challenges.
• Act as the voice of the client within Charles River Development, Alpha product teams, and relevant State Street stakeholders.
• Deliver a high-touch CRD and Alpha engagement model through regular governance meetings, executive business reviews, onsite visits, solution roadmap discussions, and strategic planning sessions.
• Lead front-office account governance activities and ensure agreed actions are tracked through to completion.
• Facilitate productive discussions between clients and internal stakeholders to drive alignment and successful outcomes.
• Maintain regular engagement with key client sponsors, decision-makers, and executive stakeholders.
• Develop and execute CRD and Alpha account plans for assigned clients in partnership with relevant State Street stakeholders.
• Define long-term strategic objectives, success measures, growth opportunities, and risk mitigation plans.
• Monitor progress against client objectives and adjust plans as priorities evolve.
• Identify opportunities to enhance adoption of CRD and Alpha capabilities and maximise client value realisation.
• Act as the senior escalation point for issues related to CRD products, Alpha platform capabilities, front-office workflows, implementations, and strategic client outcomes.
• Coordinate cross-functional teams to drive timely issue resolution.
• Proactively identify risks to client satisfaction, retention, or delivery outcomes and implement mitigation plans.
• Ensure transparency and effective communication during service events and escalations.
• Partner with Sales, Product, and Service teams to identify opportunities for expansion and increased client adoption of Alpha capabilities.
• Support commercial discussions, contract renewals, and strategic growth initiatives.
• Drive awareness of new platform capabilities, product enhancements, and service offerings that may benefit clients.
• Contribute to revenue retention and growth across the assigned client portfolio.

Job description

State Street seeks an Alpha Client Relationship Manager within CRD to lead high-level client relationships, focusing on adoption, value delivery, and strategic utilisation of CRD and Alpha front-office capabilities. You will act as the trusted advisor to senior front-office stakeholders and coordinate with CRD, Alpha, and State Street teams to maximise outcomes.

The role emphasizes executive engagement, governance, and strategic growth opportunities across a portfolio of Alpha clients, with