Senior Client Relationship Manager

ASHURST BUSINESS SERVICES LIMITED; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading global law firm is looking for a Senior Client Relationship Manager in London to drive business growth and manage client relationships within its new flexible legal resourcing offering. This role focuses on understanding client needs and delivering solutions while supporting existing consultants. The ideal candidate will have extensive experience in legal services and a track record in business development.

Qualifications

• Experience in legal or professional services environment is essential.
• Background in flexible resourcing is highly advantageous.
• Ability to lead client meetings at senior levels.

Responsibilities

• Manage client relationships and provide effective resourcing solutions.
• Develop new business opportunities and foster client relationships.
• Ensure compliance with regulatory requirements.

Skills

Communication

Relationship Building

Business Development

Organizational Skills

Job description

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Senior Client Relationship Manager

Ashurst Reach, London

About Ashurst

Ashurst is a leading progressive global law firm with a rich history spanning more than 200 years. We are proud of our history and are future-focused, having expanded into new technologies through our NewLaw division, Ashurst Advance, and our consulting arm. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law.

Ashurst Reach

Ashurst Reach is the firm's dedicated flexible legal resourcing offering which provides the firm and our clients with access to a high-quality talent pool of lawyers and paralegals. We understand that our clients need highly qualified lawyers and paralegals, often at short notice and/or for short periods. This can be to meet internal client demands, backfill leave, provide cover during recruitment or to assist with specialist projects. We deliver a seamless, fast and trusted solution. Ashurst Reach is a part of the firm's New Law division, Ashurst Advance. We work alongside Ashurst's other divisions including Corporate, Projects & Real Estate, Strategic Advisory, and Finance, Funds & Restructuring. Our focus is solving our clients' business problems through optimal efficiency, cost effectiveness and digitally innovative legal service delivery.

Role overview

We are seeking an experienced Client Development Manager to provide exceptional support to our clients and help drive new business growth of the Reach brand in the UK market. This is a newly created role resulting from the growth of Reach business. The Client Development Manager will work closely with clients and prospects to understand their pain points and present effective resourcing solutions, as well as supporting existing consultants to meet their career aspirations.

Main Responsibilities:

• Supporting the end-to-end opportunity management process, including:
• Maintaining direct client contact throughout a consultant placement, including taking briefs, preparing proposals, collating feedback and ongoing placement management.
• Working with the Reach Talent manager to identify suitable Reach Consultants for new opportunities and managing discussions with talent to test their interest in the role.
• Overseeing documentation and compliance for new placements and extensions.
• Maintaining contact with Reach Consultants during placements, including regular check-ins.
• Liaising with Partners and other client contact points within the firm to provide updates on placements and client activity.
• Proactive business development activities to help foster new client relationships and increase client placements including outreach to new prospects, securing introductory meetings and building market networks across multiple sectors.
• Engaging in industry events and opportunities to build the Reach brand in the market.
• Supporting the delivery of Ashurst Advance strategy, including providing holistic NewLaw solutions to clients.
• Risk and Control: Ensure that all activities and duties are carried out in full compliance with our regulatory requirements and internal policies.

Essential Skills and experience:

• Experience working in legal or professional services environment essential.
• Experience in the flexible resourcing market would be highly advantageous.
• Excellent communication and relationship building skills, with a strong track record of delivering successful proactive BD strategies.
• A proactive, can-do attitude who enjoys working as part of a team.
• Excellent organisation skills with high attention to detail.
• Confident and professional manner, with the ability to lead meetings with senior stakeholders at Partner and senior in-house lawyer level.
• Ability to thrive in a fast paced environment, working to deadlines.
• Flexibility, including approach to working hours.

Accessibility
We are committed to making all stages of our recruitment process accessible to candidates with disabilities or long-term health conditions. If you consider yourself to have a disability or a long-term health condition, please feel able to be open about this at any point during the recruitment process. If you are not sure what adjustments you require, we will work with you to establish the most suitable adjustments at each stage of the recruitment process. Please note that our online application form includes a section which allows you to advise us of any extenuating circumstances that are relevant for us to consider when reviewing your application form. Any information disclosed on your disability will remain strictly confidential and please contact us if you have any questions.

Background checks
To comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations.

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