Senior Client Operations Specialist

Ryder Reid Legal Ltd; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

Ryder Reid Legal Ltd in London seeks a Senior Client Operations Specialist to join a hybrid UK office of a US law firm. You will support Partners across engagement, billing, collections and client administration, acting as a trusted contact for internal stakeholders and clients.

You will manage billing cycles, respond to time-entry queries, assist with collections and maintain accurate client records, with exposure to senior stakeholders and complex matters.

Qualifications

• Experience in legal billing, revenue, client operations or similar legal finance function.
• Direct work with Partners, fee earners and clients.
• Strong understanding of billing, collections and revenue processes.
• Knowledge of VAT regulations.
• Experience using Aderant or similar legal finance system is beneficial.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Support Partners with billing, collections and client operations.
• Prepare, review and amend draft bills ensuring client-specific requirements are met.
• Respond to billing and time-entry queries with fee earners.
• Support collections by following up on outstanding invoices.
• Monitor WIP and accounts receivable balances.
• Produce and distribute billing and client-related reports.
• Maintain accurate client and matter records.
• Assist with write-offs, refunds and account adjustments.
• Ensure compliance with firm policies and regulatory requirements.

Skills

Billing processes

Collections

Client operations

Stakeholder management

Communication skills

Revenue recognition

Tools

Aderant

Job description

Senior Client Operations Specialist

London US Law Firm Hybrid

A prestigious US law firm is seeking a Senior Client Operations Specialist to join its London office. This is a high-profile, Partner-facing position that combines billing, collections, and client administration, acting as a key point of contact for both internal stakeholders and clients.

Working as part of a close-knit team, you will support Partners throughout the client lifecycle, from engagement management and billing through to collections and client liaison. The role offers significant exposure to senior stakeholders and would suit a confident legal finance professional who enjoys relationship management alongside hands-on operational responsibilities.

Key Responsibilities

• Partner support - Build strong relationships with Partners, providing a responsive and high-quality service across billing, collections and client operations.
• Billing management - Prepare, review and amend draft bills, ensuring accuracy and compliance with client-specific billing requirements.
• Billing queries - Respond to billing and time entry queries, working closely with Partners and fee earners to resolve issues efficiently.
• Collections - Support the collections process, proactively following up on outstanding invoices and escalating issues where appropriate.
• WIP & A/R management - Assist with the monitoring and management of work in progress and accounts receivable balances.
• Reporting - Produce and distribute billing, collections and client-related reports for stakeholders across the business.
• Client reviews - Maintain and review client and matter information, ensuring records remain accurate and up to date.
• Write-offs & refunds - Support WIP write-offs, client refunds and account adjustments in line with firm procedures.
• Compliance & record keeping - Maintain records and documentation in accordance with firm policies and regulatory requirements.

Experience Required

• Previous experience within legal billing, revenue, client operations or a similar legal finance function.
• Experience working directly with Partners, fee earners and clients.
• Strong understanding of billing, collections and revenue processes.
• Good knowledge of VAT regulations.
• Experience using Aderant or a similar legal finance system would be beneficial.
• Excellent communication and stakeholder management skills.

This is an excellent opportunity for an experienced legal finance professional to join a leading US law firm in a highly visible role, offering a blend of billing, collections, client relationship management and operational responsibility, with excellent exposure to Partners and key client contacts.