Senior Client Billing & Operations Lead

Ryder Reid Legal Limited; Greater London; Híbrido; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

US Law Firm in London is seeking a Senior Client Operations Specialist to join its busy finance team. The role is partner-facing and blends billing, collections and client administration, delivering high-quality service across the client lifecycle.

You will work closely with Partners and fee earners, managing engagement workflow, drafting bills, addressing queries, and supporting revenue processes while maintaining compliance and accurate records.

Formación

• Experience in legal billing, revenue, client operations or a similar legal finance function.
• Experience working directly with Partners, fee earners and clients.
• Strong understanding of billing, collections and revenue processes.
• Good knowledge of VAT regulations.
• Experience using Aderant or a similar legal finance system would be beneficial.
• Excellent communication and stakeholder management skills.

Responsabilidades

• Partner support - Build strong relationships with Partners, providing a responsive and high-quality service across billing, collections and client operations.
• Billing management - Prepare, review and amend draft bills, ensuring accuracy and compliance with client-specific billing requirements.
• Billing queries - Respond to billing and time entry queries, working closely with Partners and fee earners to resolve issues efficiently.
• Collections - Support the collections process, proactively following up on outstanding invoices and escalating issues where appropriate.
• WIP & A/R management - Assist with the monitoring and management of work in progress and accounts receivable balances.
• Reporting - Produce and distribute billing, collections and client-related reports for stakeholders across the business.
• Client reviews - Maintain and review client and matter information, ensuring records remain accurate and up to date.
• Write-offs & refunds - Support WIP write-offs, client refunds and account adjustments in line with firm procedures.
• Compliance & record keeping - Maintain records and documentation in accordance with firm policies and regulatory requirements.

Conocimientos

Billing processes

Stakeholder management

Client relationship management

Communication

Herramientas

Aderant

Descripción del empleo

US Law Firm in London is seeking a Senior Client Operations Specialist to join its busy finance team. The role is partner-facing and blends billing, collections and client administration, delivering high-quality service across the client lifecycle.

You will work closely with Partners and fee earners, managing engagement workflow, drafting bills, addressing queries, and supporting revenue processes while maintaining compliance and accurate records.