Senior Client Operations Leader (Hybrid) – Global Delivery

IQVIA; Livingston; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Global exposure

Therapeutic variety

Collaborative team environment

Cutting-edge technology

Career development opportunities

Work-Life Balance

Job summary

IQVIA Laboratories is seeking a Sr Client Operations Manager to oversee client relationships and drive end-to-end project delivery with a global footprint. You will manage operational and financial performance across study portfolios, coordinating with project teams, business development and senior leadership to ensure best-in-class service.

Lead governance with clients, participate in audits and bids, and align client standards with IQVIA processes.

Qualifications

• Bachelor's degree in Life Sciences preferred or equivalent.
• 7 years in clinical or research industry, 5+ years PM experience preferred.
• Strong organizational, analytical and problem-solving skills.
• Knowledge of operations and global client expectations.
• Clear and regular cross-functional communication across regions.

Responsibilities

• Manage and enhance client relationships, overseeing project delivery and finances across projects.
• Coordinate with Project teams, Senior Project Managers and Business Development to ensure high delivery quality.
• Develop governance cadences with clients to review portfolio health.
• Build strong collaboration with IQVIA teams and CRO counterparts for global delivery.
• Participate in client meetings, bid defenses and audits; review status with internal teams.

Skills

Project management

Client relationship management

Operational oversight

Financial acumen

Education

Bachelor's degree in Life Sciences

Job description

IQVIA Laboratories is seeking a Sr Client Operations Manager to oversee client relationships and drive end-to-end project delivery with a global footprint. You will manage operational and financial performance across study portfolios, coordinating with project teams, business development and senior leadership to ensure best-in-class service.

Lead governance with clients, participate in audits and bids, and align client standards with IQVIA processes.