Senior Client Operations Lead — Global Delivery

IQVIA LLC; Livingston; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

IQVIA Laboratories is seeking a Sr Client Operations Manager to lead client relationships and oversee cross‑project delivery from initiation through close. The role offers home-based, office-based, and hybrid options, with a focus on governance and portfolio health.

You will work with Project Teams, Senior Project Managers, Business Development and Operations to ensure global, high‑quality delivery and continuous improvement across studies.

Qualifications

• Bachelor’s degree in Life Sciences (or related field) required.
• 7 years of clinical or research industry experience, including 5 years in project management preferred.
• Strong communication across global teams and departments.

Responsibilities

• Maintain and enhance client relationships while overseeing project delivery from initiation to close.
• Develop governance structures and cadence to report portfolio health to clients and internal teams.
• Collaborate with Project Teams, Senior Project Managers, Business Development and Operations to ensure quality, global delivery.
• Monitor performance metrics and SLAs; drive process improvements and best practices.

Skills

Stakeholder management

Project management

Governance

Analytical skills

Communication

Education

Bachelor's degree in Life Sciences

Job description

IQVIA Laboratories is seeking a Sr Client Operations Manager to lead client relationships and oversee cross‑project delivery from initiation through close. The role offers home-based, office-based, and hybrid options, with a focus on governance and portfolio health.

You will work with Project Teams, Senior Project Managers, Business Development and Operations to ensure global, high‑quality delivery and continuous improvement across studies.