Apartment Host

Hoxton Hotel Group; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Apartment Host to join their vibrant team in London. This exciting role involves creating memorable experiences for guests, managing meeting room logistics, and ensuring top-notch service in a bustling hospitality environment. With a focus on teamwork and adaptability, you will thrive in a dynamic setting that values authenticity and personal expression. This opportunity offers competitive pay, generous benefits, and a supportive workplace culture that encourages personal development and progression. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

28 days holidays

Pension

Life insurance

Health cash plan

Confidential hotline

Discounts across Ennismore brands

Annual free night

Milestone bonuses

Volunteer leave

Team events

Qualifications

• Experience in a busy Front of House role with a passion for hospitality.
• Highly organized, able to multitask and prioritize effectively.

Responsibilities

• Provide a welcoming experience for guests and handle their requests.
• Manage meeting room logistics and ensure top quality service.

Skills

Customer Service

Multitasking

Attention to Detail

Technology Proficiency

Job description

Join to apply for the Apartment Host role at The Hoxton

Company Description

The Hoxton Shepherd’s Bush is our fourth London location, situated in the heart of Shepherd’s Bush, an eclectic and diverse neighborhood. It features 237 creatively designed bedrooms and an all-day restaurant, Chet’s, serving Thai-American comfort food. The hotel boasts a large lobby with vintage seating, cozy corners, a central wraparound bar, and a terrace, making it ideal for exploring West London.

Job Description

What you’ll do…

• Provide a welcoming and memorable experience for guests, from a Hox welcome to handling questions and requests.
• Manage meeting room logistics, knowing who’s who and what’s what.
• Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy.
• Oversee meeting room maintenance, billing, and smooth check-in/out for events.
• Ensure food and beverage service in the meeting spaces is top quality and guests have everything they need.
• Collaborate with the hotel team to deliver excellent guest experiences from arrival to departure.
• Handle some administrative tasks, such as expenses, lists, and stationary orders.
• Be comfortable with technology, understanding HDMI, USB, Mac, and PC, and willing to learn new systems.

Qualifications

• Experience in a busy Front of House role with a passion for making guests feel cared for.
• Individuals seeking a role where they can be authentic and expressive.
• A passion for hospitality, whether in drinks, food, events, or accommodation.
• Ability to leave guests with a positive, memorable impression.
• Team player who is humble, adaptable, and eager to try new things.
• Good sense of humor and ability to foster long-lasting relationships.
• Highly organized, able to multitask and prioritize effectively.
• Proactive in understanding guest needs before they express them.
• Attention to detail and dedication to quality work.

Additional Information

• Competitive salary up to £16/hour including TRONC.
• 28 days holidays, pension, and life insurance.
• Health cash plan supporting physical and mental wellbeing.
• Confidential hotline and mental health support network.
• Retail and hospitality perks, free stay, and meals at The Hoxton.
• Discounts across Ennismore brands, annual free night, and milestone bonuses.
• Opportunities for progression, training, and personal development.
• Volunteer leave, team events, and diversity initiatives.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Hospitality, Customer Service
• Industry: Hospitality