Senior Client Delivery Manager

NRG.; Gateshead; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading company seeks a Senior Client Delivery Manager to oversee complex client campaigns and lead a team. The role involves ensuring operational excellence, managing project delivery, and building relationships with clients. This position offers a competitive salary, hybrid working, and a supportive environment for professional growth.

Benefits

25 days holiday + bank holidays + birthday off

Free parking

Ability to work from anywhere for up to 4 weeks

Qualifications

• Experience in client delivery or project management.
• Ability to lead and coach teams.
• Strong communication skills.

Responsibilities

• Lead and mentor Client Delivery Managers.
• Oversee end-to-end delivery of client projects.
• Build relationships with US-based clients.

Skills

Communication

Stakeholder Management

Organizational Skills

Tools

Project Management Tools

Job description

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This range is provided by NRG.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Senior Client Delivery Manager

Are you looking to join an industry leading business that works with global brands? If this sounds like you, we are looking for an experienced Senior Client Delivery Manager to lead complex client campaigns, drive team performance, and deliver meaningful results. In this role, you’ll support, develop, and implement a structured delivery approach that not only meets but exceeds client expectations. You’ll oversee Client Delivery Managers, ensure seamless communication, and champion operational excellence across multifaceted project requirements.

If you thrive on building strong relationships, creating operational excellence, and bringing structure to fast-paced environments, this could be your next big move.

What’s in it for you?

• Starting salary: Up to £50,000 + annual bonus scheme
• Holidays: 25 days + bank holidays + your birthday off
• Free parking
• Ability to work from anywhere in the world for up to 4 weeks each year

Working Hours:

• Hybrid – 2 days in the office 3 at home
• 12pm to 8pm to support your US clients (Flexibility to work 9am to 5pm on your days in the office)

What You’ll Do

• Lead, coach, and mentor Client Delivery Managers to ensure flawless campaign execution and support team development.
• Provide clear direction and support to ensure accountability and high performance across the delivery team.
• Build and nurture strong relationships with US-based clients and internal stakeholders to deliver campaigns that align with your clients goals
• Act as a trusted advisor, aligning delivery outcomes with client objectives and ensuring each campaign adds measurable value.
• Oversee the end-to-end delivery of multiple client projects - ensuring they are completed on time, within scope, and within budget.
• Work cross-functionally with Sales, Finance, Legal, and Product teams to ensure seamless execution of each campaign.
• Monitor and improve KPIs, SLAs, and delivery processes to consistently achieve high-quality results.
• Implement best practices and apply lessons learned to drive continuous improvement in campaign delivery.
• Identify opportunities to standardise campaign delivery features that enhance client value.
• Collaborate across departments to align delivery strategy with business goals and evolving needs.
• Manage campaign delivery budgets, ensuring optimal allocation of resources and cost-efficiency without compromising quality.

What You’ll Bring:

• Previous experience in similar role within client delivery, client services, or project management
• A proven ability to lead and coach teams in a performance-driven environment
• Strong communication and stakeholder management skills, with confidence engaging at senior level
• Budget and commercial awareness, with a proactive, solutions-first mindset
• Exceptional organisational skills and the ability to juggle multiple deadlines
• Familiarity with project management tools and workflows
• Demonstrable experience with both Waterfall and Agile methodologies

If you are interested in this role of Senior Client Delivery Manager, click ‘apply now’ and a member of the team will be in touch.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Staffing and Recruiting

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