C2/SEO BSD Senior Operational Delivery Lead

The Insolvency Service; Newcastle upon Tyne; Hybrid; GBP 44,000 - 52,000; Part time

Job summary

The Insolvency Service seeks a Senior Operational Delivery Lead to manage teams in delivering essential services. The role emphasizes leadership, performance management, and process improvement within a diverse and inclusive environment. Flexible working options are available.

Benefits

Flexible working arrangements

25 days leave increasing to 30 days after 5 years

8 public/bank holidays

5 days paid leave for learning and development

5 days paid for volunteering

Qualifications

• Experience in operational delivery or customer service environment.
• Excellent leadership skills and ability to lead teams through change.
• Strong analytical and problem-solving skills.

Responsibilities

• Motivate and lead teams to meet performance expectations.
• Identify opportunities for process improvement.
• Manage resources and ensure operational outputs.

Skills

Leadership

Communication

Problem Solving

Job description

C2/SEO BSD Senior Operational Delivery Lead

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C2/SEO BSD Senior Operational Delivery Lead

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Birmingham, Edinburgh, Leeds, Newcastle-upon-Tyne

Job Summary

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

Job Description

The roles offered are with the Business Service Division (BSD). BSD is an operational delivery directorate consisting of around 300 staff, providing high volume, transactional services to the public or supporting the provision of these services by others. BSD supports the main purpose of the Insolvency Service - delivering economic confidence - through:

• Making statutory redundancy payments to employees of insolvent companies.
• Managing the Debt Relief Order process and administering the online bankruptcy application process and Breathing Space process.
• Identifying wrongdoing associated with Debt Relief Orders and redundancy payment applications.
• Providing a first point of contact for all Insolvency Service enquiries.
• Processing distributions to creditors from PPI compensation payments.
• Providing estate accounting and other business services to the Agency
  
  

As an Operations Delivery Lead you will be a highly visible manager, responsible for driving performance, developing and engaging your people, whilst role-modelling Civil Service leadership behaviours. You will be working in a fast paced environment, managing resources to ensure delivery of operational outputs and working with your team to identify process improvements.

Responsibilities

• Motivate and lead your teams to ensure delivery of overall performance expectations, including meeting quality standards.
• Build capability throughout your teams ensuring colleagues have the skills, knowledge and tools to do their jobs effectively.
• Maintain oversight of attendance management, poor performance and conduct issues and ensure that performance management is fully embedded.
• Use a range of communication channels and methods to engage and inspire your team to achieve performance targets.
• Be proactive in reviewing processes to identify opportunities for improvement, managing any associated risks.
• Demonstrate a strong understanding of all relevant processes, technical and financial dependencies. Ensure appropriate levels of audits and management checks are in place to guard against fraud and errors, and are correctly documented.
• Manage conflicting demands by re prioritising and negotiating deadlines, use the strengths of individuals and teams to achieve results.
• Use staff survey action plans and staff forums to drive up engagement.
• Role model a commitment to wellbeing, diversity and inclusion.
• Ensure audit, risk management and contingency plans are in place and updated annually/monthly.
• Ensure complaints are managed within set timescales, that corrective action is taken and that any lessons learned are documented.
• Actively manage resources, offering up any surplus capacity to help other teams. Draft clear and compelling business cases for additional resource.
• Provide technical input into wider Agency projects as necessary.
• Write clear and accurate reports, presentations and board papers.
  
  

Responsibilities

• Motivate and lead your teams to ensure delivery of overall performance expectations, including meeting quality standards.
• Build capability throughout your teams ensuring colleagues have the skills, knowledge and tools to do their jobs effectively.
• Maintain oversight of attendance management, poor performance and conduct issues and ensure that performance management is fully embedded.
• Use a range of communication channels and methods to engage and inspire your team to achieve performance targets.
• Be proactive in reviewing processes to identify opportunities for improvement, managing any associated risks.
• Demonstrate a strong understanding of all relevant processes, technical and financial dependencies. Ensure appropriate levels of audits and management checks are in place to guard against fraud and errors, and are correctly documented.
• Manage conflicting demands by re prioritising and negotiating deadlines, use the strengths of individuals and teams to achieve results.
• Use staff survey action plans and staff forums to drive up engagement.
• Role model a commitment to wellbeing, diversity and inclusion.
• Ensure audit, risk management and contingency plans are in place and updated annually/monthly.
• Ensure complaints are managed within set timescales, that corrective action is taken and that any lessons learned are documented.
• Actively manage resources, offering up any surplus capacity to help other teams. Draft clear and compelling business cases for additional resource.
• Provide technical input into wider Agency projects as necessary.
• Write clear and accurate reports, presentations and board papers.
  
  

Person specification

We Are Looking For The Following Skills And Qualities:

• Experience of working in an operational delivery or customer service environment
• Excellent leadership skills - experience of leading teams though change and building capability within teams
• Self driven, dependable and comfortable having challenging conversations where required
• Ability to understand operational constraints and challenges when developing operational plans to deliver results
• Excellent communication skills with the ability to tailor to your audience. Strong written communication skills and the ability to write reports and make persuasive arguments
• Experience of effectively monitoring performance - ensure compliance with relevant policies and using management information to deliver against objectives, while maintaining quality
• Strong analytical and problem solving skills such as drawing key conclusions from a wide range of evidence and data
• Proven commitment to continuous improvement, including experience of improving operational processes for greater efficiency or benefit to customers
• Personal resilience and the ability to work under pressure and to tight deadlines
  
  

We have teams based in our North East (Newcastle), West Midlands (Birmingham), Yorkshire and Humber (Leeds) & Scotland (Edinburgh) Regional Centres.

The successful candidates can be based in any of these locations but travel to other sites where teams are located will be required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Communicating and Influencing
  
  

Alongside your salary of £44,812, Insolvency Service contributes £12,982 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We Want You To Have a Good Work-life Balance And Want To Support You In All That You Do, So We Offer a Great Benefits Package Including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
  
  

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to complete a CV and a 1000-word personal statement. Further details around what this will entail are listed on the application form.

Your personal statement should be no more than 1000 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria and our values within the person specification.

Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

We will test your experience as part of the application process, and if successful, you will be invited to a short interview where we will test your behaviours and experience. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.

Expected timeline (subject to change)

Sift – week commencing 02/06/25

Interview – week commencing 16/06/25

Location - MS Teams

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Your interview will either be conducted face to face or by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Use of AI

Candidates must ensure that their applications, including personal statements and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Please refer to the following link for further information and guidance: www.civil-service-careers.gov.uk/artificial-intelligence-in-recruitment

Visa Applicants

To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

New entrants are expected to join on the minimum of the pay band.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [e-mail] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [e-mail]

Transforming Workplaces

The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.

We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.

The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [e-mail] as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Business Services Support Team
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

A candidate can raise a complaint to the Insolvency Service if they think that:

They have been discriminated against under the Equality Act 2010.

There have been procedural irregularities at any stage of the recruitment process.

If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance: [e-mail]. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.

All complaints must be received by the contact point for applicants within 24 hours from the date the applicant is advised of their non-success at sift, assessment or interview. Complaints will be considered by an independent third-party outside of the recruitment campaign. The decision will be conveyed to the applicant, in writing, within 5 working days of receipt of the complaint. The recruitment process will usually be put on hold until the complaint has been resolved.

Complaints may also be made to the Civil Service Commission at any time if the individual believes their application has not been treated in accordance with the recruitment principles (appointment on merit through fair and open competition). However, complaints must first have been raised with Government Recruitment Service.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Part-time

Job function

• Job function

  Marketing and Sales

• Industries

  Government Administration

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