Senior Client Delivery Lead — Managed Services

NTT DATA; Hove; On-site; GBP 75,000 - 108,000; Full time

Job summary

NTT DATA is seeking a Client Delivery Executive to lead managed-services client delivery with end-to-end accountability for contracts, governance, and P&L performance.

You will be the senior delivery management contact, collaborating with client stakeholders and NTT DATA teams to ensure services meet commitments across locations. Availability to work on-site in Eindhoven three days per week is required.

Qualifications

• Extensive leadership in managed services or complex IT delivery.
• Experience managing senior client relationships and SLAs.
• Strong financial management, including P&L ownership.
• Ability to lead cross-functional teams and govern service delivery.

Responsibilities

• Take end-to-end delivery accountability for managed-services contracts.
• Act as senior delivery management contact and client liaison.
• Coordinate delivery managers and cross-functional teams to meet client expectations.
• Monitor performance, SLAs and KPIs; report to stakeholders.
• Lead governance, reviews, and major delivery escalations; drive actions.
• Identify risks and implement mitigation plans to protect service quality.
• Own budgeting, forecasting and financial reporting; ensure contract financials.
• Collaborate with suppliers to address incidents and performance concerns.
• Contribute to proposals with delivery effort and resourcing assessments.

Skills

Senior leadership

Client relationships

P&L ownership

Budgeting

Forecasting

Service delivery governance

Communication

Problem solving

Education

Undergraduate degree in IT/Business

Job description

NTT DATA is seeking a Client Delivery Executive to lead managed-services client delivery with end-to-end accountability for contracts, governance, and P&L performance.

You will be the senior delivery management contact, collaborating with client stakeholders and NTT DATA teams to ensure services meet commitments across locations. Availability to work on-site in Eindhoven three days per week is required.