DC Field Lead Engineer — Onsite Data Center Specialist

NTT America, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

NTT DATA UK & Ireland is seeking an experienced DC Project Lead Engineer to oversee on-site delivery for data centre operations. You will lead a small flexible team, ensuring high-quality installations and zero SLA misses while coordinating with clients, carriers and internal staff.

You will manage site activities, test and configure infrastructure, and provide guidance to junior engineers to maintain peak performance and service continuity.

Qualifications

• Substantial experience in technical support to clients.
• Solid experience in managing staff to achieving “right first time” deployments.
• Demonstrable knowledge and experience of Data Cabling infrastructure, installation, standards and testing.
• Proven understanding and experience of Network routing and switching.
• Entry level experience providing remote support in Collaboration technologies.

Responsibilities

• Lead a site installation team for DC operations and field service engagements as the client’s primary point of contact for on-site delivery, ensuring high-quality to exacting standards of delivery.
• Undertake installation and decommission of network, server, storage, and telecommunications equipment within data centres, adhering to structured methods of procedure.
• Provide installation and testing services of cabling between devices at customer data centre sites, both fibre and copper - testing and installing pre terminated fibre and terminating RJ45 cables between devices, utilising existing structured cable infrastructure of tray work or trunking where necessary.
• Ensure that the assigned infrastructure at the client site is configured, installed, tested as per operational solution according to client requirements.
• Liaise with all stakeholders including client, carriers and colleagues to expediate delivery and diagnosis of issues to identify resolutions.
• Provide technical guidance, mentoring, and training to more junior members of the team
• Be responsible to the quality and standard of delivery from the whole team by ensuring the latest standards and MOPS are shared and adhered to, conducting training sessions such as toolbox talks and site briefings, ensuring correct use of PPE and safe working practices are followed
• Monitor project/engagement progress and ensure work is completed to quality standard
• Ensure incidents and engagements are updated with progress and resolution details in a timely manner using the required platform.
• Follows the required handover procedures for shift changes to ensure service continuity

Skills

Technical support

Staff management

Data cabling testing

Networking routing & switching

Remote support (collaboration)

Tools

Cisco

Dell

NetApp

Juniper

Aruba

F5

Job description

NTT DATA UK & Ireland is seeking an experienced DC Project Lead Engineer to oversee on-site delivery for data centre operations. You will lead a small flexible team, ensuring high-quality installations and zero SLA misses while coordinating with clients, carriers and internal staff.

You will manage site activities, test and configure infrastructure, and provide guidance to junior engineers to maintain peak performance and service continuity.