Technical Delivery Manager

NTT DATA; Birmingham; On-site; GBP 90,000 - 130,000; Full time

Job summary

NTT DATA in the United Kingdom seeks an experienced Technical Delivery Manager to lead a large-scale application development and support engagement within a major public sector programme. You will operate across multiple technology towers, engaging confidently with delivery teams and senior client stakeholders.

You will manage resources, oversee technical discussions, and ensure delivery aligns with SLAs, KPIs and quality standards.

Qualifications

• Extensive IT delivery experience across application development and support.
• Progression from hands-on technical roles to delivery leadership.
• Experience managing large, multi-technology delivery engagements.
• Strong stakeholder management with senior non-technical clients.
• Ability to switch between deep technical discussions and executive communication.
• Experience in resource management and financial oversight (P&L, revenue, margin).

Responsibilities

• Lead end-to-end delivery of application development and support services.
• Act as primary contact for senior client stakeholders, managing expectations and escalations.
• Provide technical oversight and engage with engineering and support teams.
• Manage resources, planning, allocation and utilisation across teams.
• Collaborate with infrastructure and platform teams to ensure seamless delivery.
• Track and manage financial performance, including revenue and margin.

Skills

Delivery leadership

Stakeholder management

Technical oversight

Multi-technology delivery

Public sector delivery

Agile/DevOps/ITIL familiarity

Job description

We are looking for an experienced Technical Delivery Manager to lead a large-scale application development and support engagement within a major public sector programme.

This role requires a strong delivery leader who can operate across multiple technology towers, engage confidently in technical discussions with delivery teams, and build trusted relationships with senior client stakeholders.

What you'll be doing:

• Lead end-to-end delivery of application development and support services in a complex, multi-technology environment.
• Act as the primary point of contact for senior client stakeholders, managing communication, expectations, and escalations.
• Provide technical oversight and engage in detailed discussions with engineering and support teams.
• Manage resources, including planning, allocation and utilisation across teams.
• Collaborate with infrastructure and platform teams to ensure seamless service delivery.
• Track and manage financial performance, including P&L, revenue and margin.

Ensure delivery meets agreed SLAs, KPIs and quality standards.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

• Extensive experience in IT delivery, across both application development and support.
• Proven progression from a hands-on technical role into delivery leadership.
• Experience managing large, complex delivery engagements in multi-technology environments.
• Strong stakeholder management skills, with experience engaging senior non-technical clients.
• Ability to switch between deep technical discussions and executive-level communication.
• Experience in resource management and financial oversight (P&L, revenue, margin).
• Familiarity with Agile, DevOps, and ITIL practices.

Desirable

• Experience working with public sector clients.
• Experience in multi-vendor or managed services environments.

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where