Team Manager - London

LVMH; Greater London; On-site; GBP 36,000 - 54,000; Full time

Job summary

LVMH’s Loro Piana unit seeks a Team Manager to lead the sales floor, ensure daily operations run smoothly and achieve targets. You will champion heritage, craftsmanship and client experience while coaching and developing a high-performing team.

You will work to uphold luxury standards, visual presentation and compliance, aligning with store and brand values to deliver exceptional service and growth.

Qualifications

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison.
• Express enthusiasm for the heritage, stories and products of LP and promote their craftmanship, uniqueness and exceptional value.
• Ensure high standards of store environment, visual presentation and operational excellence in all activities.
• Drive sales performance within assigned area by setting targets, monitoring results and implementing actions to improve performance.
• Collaborate with merchandising and store teams to optimize assortment, product placement and business opportunities. Oversee daily operations within the area, ensuring smooth execution, stock management and alignment with procedures.
• Guarantee compliance with company policies and regulations, supporting efficient workflows and coordination with operations teams.
• Ensure strong client experience and a client-centric culture, leveraging client feedback and service tools to enhance satisfaction and loyalty.
• Guide team members in delivering consistent and high-quality client experience.
• Recruit, lead and develop the team through coaching, training and performance feedback to ensure engagement and growth.
• Foster a positive and collaborative team environment, promoting LVMH values and a strong service culture.
• Support team capability building by identifying training needs and guiding team members in delivering high-quality client experience.

Responsibilities

• Ambassador of Loro Piana to clients, conveying warmth, elegance and heritage in every interaction.
• Promote LP stories and craftsmanship to drive desirability and value.
• Maintain store environment, visual standards and operational excellence on the floor.
• Drive sales by setting targets, monitoring results and taking corrective actions.
• Collaborate with merchandising and store teams on assortment and placement.
• Oversee daily operations, stock management and procedural alignment.
• Ensure compliance with policies and smooth workflows with operations teams.
• Deliver a best-in-class client experience and nurture client relationships.
• Lead, coach and develop the team to sustain engagement and growth.
• Foster a collaborative culture aligned with LVMH values and service excellence.

Skills

Brand & Desirability Experience

Business & Operational

Client & Relationship Excellence

People Growth & Care

Job description

The Team Manager manages a team on the sales floor, ensuring daily activities run smoothly and targets are achieved. Coordinates team execution, supports performance and maintains consistency in client experience and operational standards.

Job responsibilities

Brand & Desirability Experience — Powered by Brand Sensitivity, Product Knowledge,Building Desirability

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison.
• Express enthusiasm for the heritage, stories and products of LP and promote their craftmanship, uniqueness and exceptional value.
• Ensure high standards of store environment, visual presentation and operational excellence in all activities.

Business & Operational Impact — Powered by Business Acumen, Operational Excellence, Impact Driven

• Drive sales performance within assigned area by setting targets, monitoring results and implementing actions to improve performance.
• Collaborate with merchandising and store teams to optimize assortment, product placement and business opportunities Oversee daily operations within the area, ensuring smooth execution, stock management and alignment with procedures.
• Guarantee compliance with company policies and regulations, supporting efficient workflows and coordination with operations teams.

Client & Relationship Excellence — Powered by Customer Relationship Management, Stakeholder Management, Relationship Building

• Ensure strong client experience and a client-centric culture, leveraging client feedback and service tools to enhance satisfaction and loyalty.
• Guide team members in delivering consistent and high-quality client experience.

People Growth & Care — Powered by People Development, Caring Leadership

• Recruit, lead and develop the team through coaching, training and performance feedback to ensure engagement and growth.
• Foster a positive and collaborative team environment, promoting LVMH values and a strong service culture.
• Support team capability building by identifying training needs and guiding team members in delivering high-quality client experience.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.