Senior Client Advisor | London

LOUIS VUITTON; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Client Advisor to join their dynamic team in London. This role emphasizes exceptional client service and sales leadership, where you'll act as an ambassador for the brand. You'll not only guide clients through their purchasing journey but also support your team in achieving collective goals. With a focus on developing long-lasting client relationships and maintaining high standards of brand knowledge, this position offers a unique opportunity to thrive in a vibrant retail environment. If you are passionate about luxury retail and client engagement, this role is perfect for you.

Qualifications

• Exceptional client advisor with advanced clienteling skills.
• Ability to achieve sales targets and mentor team members.

Responsibilities

• Welcome clients and enhance their experience across all product categories.
• Support team managers in daily operations and team development.

Skills

Sales Leadership

Clienteling Skills

Brand Knowledge

Team Collaboration

Job description

Poste

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

You will be a role model to the team, and will support your Team Manager in operational duties.

You will proactively reach out to your Clients in order to achieve individual and team goals.

Missions

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships

Develop the highest standards of Brand and product knowledge

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

Assist Management in daily operations: floor management, stock operations, and opening / closing duties

Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers

Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

• Stock and store operations, visual merchandising, after-sales
• Optional: Champion a Product Category

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)