Senior Client Advisor, Commercial Insurance (Hybrid)

Marsh; Worcester; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Marsh Commercial in Worcester is recruiting a Senior Client Advisor to service a dedicated book of clients with a range of commercial insurance products. This hybrid role requires you to work in the office at least four days a week.

As a senior member of the team, you will be the first point of contact for technical queries and will support the Team Manager as needed. You will develop long-term relationships with insurers and drive renewals and portfolio growth.

Qualifications

• 2+ years' experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries simultaneously and deliver to agreed service standards.
• Strong communication skills (written and verbal), with strong literacy, numeracy, and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Full competence in Microsoft Office products.

Responsibilities

• Service your own dedicated book of clients: renewals, invoicing, collections, quotes, mid-term adjustments, and daily queries.
• Identify, document, and deliver revenue growth through upselling and cross-selling.
• Build and maintain relationships with key client decision makers.
• Develop strong working relationships with insurers and support claims teams where appropriate.

Skills

Account handling

Client advisory

Organization

Communication skills

Calm under pressure

Education

Cert CII (or progress toward it)

Tools

Microsoft Office

Job description

Marsh Commercial in Worcester is recruiting a Senior Client Advisor to service a dedicated book of clients with a range of commercial insurance products. This hybrid role requires you to work in the office at least four days a week.

As a senior member of the team, you will be the first point of contact for technical queries and will support the Team Manager as needed. You will develop long-term relationships with insurers and drive renewals and portfolio growth.