Senior Client Advisor

Marsh; Worcester; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Marsh Commercial in Worcester is recruiting a Senior Client Advisor to service a dedicated book of clients with a range of commercial insurance products. This hybrid role requires you to work in the office at least four days a week.

As a senior member of the team, you will be the first point of contact for technical queries and will support the Team Manager as needed. You will develop long-term relationships with insurers and drive renewals and portfolio growth.

Qualifications

• 2+ years' experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries simultaneously and deliver to agreed service standards.
• Strong communication skills (written and verbal), with strong literacy, numeracy, and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Full competence in Microsoft Office products.

Responsibilities

• Service your own dedicated book of clients: renewals, invoicing, collections, quotes, mid-term adjustments, and daily queries.
• Identify, document, and deliver revenue growth through upselling and cross-selling.
• Build and maintain relationships with key client decision makers.
• Develop strong working relationships with insurers and support claims teams where appropriate.

Skills

Account handling

Client advisory

Organization

Communication skills

Calm under pressure

Education

Cert CII (or progress toward it)

Tools

Microsoft Office

Job description

We are seeking a talented individual to join Marsh Commercial in Worcester as a Senior Client Advisor. This is a hybrid role that has a requirement of working at least four days a week in the office.

The role: Senior Client Advisor

We have an exciting opportunity here at Marsh Commercial, as we're looking to recruit a Senior Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you'll be responsible for servicing both new & existing clients with a range of commercial insurance products.

As a Senior member of the team, you'll act as the first point of contact for Client Advisors' technical queries and provide support to the Team Manager as needed.

We will rely on you to:

• Service your own dedicated book of clients, including renewals, invoicing, collections, new quotes, mid-term adjustments, and day-to-day client queries.
• Identify, document, and deliver revenue growth opportunities through upselling/cross-selling and proactive portfolio development.
• Build and maintain long-term relationships with key client decision makers and stay aligned to changes in their organizations and needs.
• Develop strong working relationships with insurers and support clients and/or claims teams where appropriate to ensure excellent outcomes.

What you need to have:

• 2+ years' experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries simultaneously and deliver to agreed service standards.
• Strong communication skills (written and verbal), with strong literacy, numeracy, and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Full competence in Microsoft Office products.

What makes you stand out:

• Knowledge of insurance systems (Acturis preferred/ideal).
• Cert CII (or progress toward it).
• Broad technical understanding across major classes of insurance and a demonstrated interest in keeping up with product/market developments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.