Senior Client Account Manager

CPM United Kingdom Limited; High Wycombe; Hybrid; GBP 49,000 - 59,000; Full time

Benefits offered by this job

Car allowance

Private medical insurance

Generous pension

Holiday allowance

Job summary

CPM United Kingdom Limited in High Wycombe is seeking a Senior Client Account Manager to lead key client relationships for shopt, CPM's retailer engagement platform. You will use data, insight and commercial acumen to strengthen partnerships and drive performance.

You will manage budgets, present to senior stakeholders, and collaborate with internal teams to deliver innovative solutions. The role offers hybrid working, a salary up to £54k DOE, a car allowance, private medical insurance and

Qualifications

• Proven experience in client account management, sales or a commercial role.
• Experience managing complex client relationships within FMCG, retail, shopper marketing or digital is advantageous.
• Strong commercial acumen with ability to identify growth opportunities.
• Excellent analytical skills, with the ability to turn data into actionable insights.
• Strong communication, presentation and stakeholder management skills.
• Experience managing budgets, forecasts and multiple priorities.
• Proactive, solutions-focused approach with the confidence to work independently.
• Experience mentoring or supporting colleagues.
• A passion for digital solutions, innovation and continuous improvement.

Responsibilities

• Manage and develop key client relationships, understanding their commercial priorities and objectives.
• Lead client programmes, ensuring excellent delivery and service.
• Use data, insights and Power BI to develop recommendations and improve performance.
• Identify opportunities to grow accounts, expand programmes and introduce new solutions.
• Develop commercial proposals and support revenue growth.
• Present ideas and recommendations confidently to senior stakeholders.
• Provide guidance and mentoring to colleagues.
• Manage budgets, forecasts and commercial performance.
• Collaborate with internal teams to deliver innovative solutions and improve ways of working.

Skills

Client account management

Sales experience

Commercial acumen

Data analytics

Stakeholder management

Budgeting and forecasting

Mentoring

Digital platforms

Job description

Are you a commercially driven relationship builder with a passion for customer engagement, digital innovation and business growth? Join us as

Senior Client Account Manager and help shape the future of *shopt, CPM's retailer engagement platform.

You will lead key client relationships, deliver strategic solutions and identify opportunities to grow partnerships, revenue and performance.

This Senior Client Account Manager role offers

up to £54k DOE, car allowance, Performance bonus, private medical insurance, generous pension and holiday allowance + excellent career development opportunities!

The Role:

As Senior Client Account Manager, you will manage a portfolio of key *shopt clients, acting as a trusted strategic partner. You'll use data, insight and commercial expertise to strengthen relationships, improve performance and identify opportunities for growth.

Key Responsibilities:

• Manage and develop key client relationships, understanding their commercial priorities and objectives
• Lead client programmes, ensuring excellent delivery and service
• Use data, insights and Power BI to develop recommendations and improve performance
• Identify opportunities to grow accounts, expand programmes and introduce new solutions
• Develop commercial proposals and support revenue growth
• Present ideas and recommendations confidently to senior stakeholders
• Provide guidance and mentoring to colleagues
• Manage budgets, forecasts and commercial performance
• Collaborate with internal teams to deliver innovative solutions and improve ways of working

What We're Looking For:

• Proven experience in client account management, sales or a commercial role
• Experience managing complex client relationships, ideally within FMCG, retail, shopper marketing or digital
• Strong commercial acumen and the ability to identify growth opportunities
• Excellent analytical skills, with the ability to turn data into actionable insights
• Strong communication, presentation and stakeholder management skills
• Experience managing budgets, forecasts and multiple priorities
• A proactive, solutions-focused approach with the confidence to work independently
• Experience mentoring or supporting colleagues
• A passion for digital solutions, innovation and continuous improvement

Experience in the Convenience channel, working with blue-chip manufacturers or using app-based digital platforms would be advantageous.

We recognise that people are the key to our success. That is why we place great emphasis on providing exceptional rewards and fostering excellent career development opportunities.

What's in It for You?

Salary: Up to £54k per annum, dependent on experience

Bonus

Hybrid Working: Three days per week in the office

Private Medical Insurance

Generous Holiday: 26 days plus bank holidays, increasing by one day per year up to 31 days

Flexible Benefits: Options to suit your needs

Career Development: The opportunity to influence strategic client relationships and contribute to the growth of an evolving digital platform

CPM has achieved the Investors in People Gold award and places great importance on the training and development of our people.

Why Work for Us

At CPM, we are proud to foster an inclusive working environment that celebrates the unique perspectives and skills of every individual.

We work collaboratively, sharing and celebrating great ideas and achievements. We believe diversity brings new thinking, driving innovation and helping us create a culture of equity and belonging.