Digital Operations Manager

Dev; Southall; On-site; GBP 45,000; Full time

Benefits offered by this job

Training and development opportunities

Collaborative work environment

Diversity and inclusion initiatives

Job summary

A dynamic marketing operations firm is seeking a Digital Operations Manager based in Thame, UK. This full-time role involves supporting marketing operations and managing data analysis related to customer claims. Ideal candidates will have management experience, excellent communication skills, and a tech-savvy mindset. The position offers a salary of £45k pro-rata, with a focus on diversity and inclusive workplace culture. This is a fixed-term position until April 2024.

Qualifications

• Management experience in a digital operations or marketing environment is essential.
• Resilience and the ability to work at pace are required.
• Proven communication skills managing external agents.

Responsibilities

• Support Marketing Operations Executive and Administrator.
• Analyze customer claims and identify patterns.
• Act as main contact for external support team.

Skills

Data analysis

Management experience

Excellent communication

Tech savvy

Job description

Jobs for Humanity is partnering with CPM to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: CPM

Job Description

CPM are looking for a Digital Operations Manager to join our team based in Thame on a fixed term basis. You will be responsible for supporting our Marketing Operations Executive and our Marketing Administrator in their day-to-day roles as well as delivering the overall operations function for our Shopt* team.

£45k p/a pro rata, Full time Monday- Friday 9am-5.30pm, starting ASAP until April 2024.

Ideal location: Thame, United Kingdom, OX9

This will include but is not limited to:

• Data analysis of customer claims
• Identifying any patterns and/or fraudulent activity in data sets
• Being the main contact for our external support team ensuring that any errors are communicated in a fast and accurate manner.
• Working with all internal stakeholders, holding meetings and ensuring all deadlines are met.
• Take ownership for the *shopt administration system management
• Be an escalation point to all operational and reporting requirements for your team and their delivery. This will include;

This would be a great role for you if:

• You have previous management experience in a similar environment.
• You are resilient and able to work well at pace
• You are tech savvy and able to pick up new information quickly.
• You are an excellent communicator with experience in managing external agents and ensuring information is cascaded appropriately.

If this sounds like the role for you, please apply today!

CPM have won the Investors in People Gold award and place great importance on the training and development of our people.

We work in a collaborative environment where great ideas and achievements are shared and celebrated. We believe diversity brings new thinking, which is at the heart of everything we do. We are working to set a standard for creating a culture of equity and belonging.