Senior Clerical Officer

Brook Street; Armagh; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Armed Forces Covenant

Disability Confident Leader

Guaranteed interview for veterans

Job summary

Brook Street is seeking a Senior Clerical Officer to support a Maintenance team in Belfast with a hybrid pattern (2 days in the office) and a 36-hour week. The role involves handling day-to-day admin, secretarial duties and helpdesk activities across three locations: Belfast, Armagh and Ballymena.

You will be the first point of contact for stakeholders, manage correspondence, maintain filing systems, prepare reports and documents, and support procurement and tender processes.

Qualifications

• Strong administrative and secretarial capability.
• Professional, customer-focused approach when dealing with queries from a wide range of people.
• Competence with word processing and the ability to produce accurate documents and correspondence.
• Comfort creating and maintaining spreadsheets, databases and structured records.
• The ability to manage a busy workload and maintain a timely, organised helpdesk service.
• A proactive mindset-logging communications correctly, following up, and keeping stakeholders updated.

Responsibilities

• Acting as an initial point of contact for internal and external stakeholders, including board clients and the general public.
• Managing incoming and outgoing correspondence, drafting responses and forwarding to the right officer where needed.
• Setting up and maintaining filing systems for the maintenance team.
• Preparing, collating and formatting reports, memos, letters and confidential documents.
• Designing and maintaining databases, spreadsheets and other working documents to support the team.
• Preparing materials for the Maintenance Manager using relevant software packages.
• Supporting procurement activity by completing preparation of quotations and tenders.
• Operating the Help Desk: responding to calls/emails/faxes, ensuring communications are logged and actioned.
• Operating helpdesk software, monitoring usage/performance and notifying Maintenance of actions required.
• Keeping customers informed of progress for issues logged on the Help Desk.
• Completing daily printing of works orders.
• Contacting board contractors in line with helpdesk calls logged.

Skills

Administrative skills

Secretarial skills

Customer-focused

Word processing

Spreadsheets

Database skills

Help desk support

Job description

Senior Clerical Officer (x3)

3 different locations (please specify which location would suit you):

• Belfast - 40 Academy Street, Belfast BT1 2NQ
• Armagh - 3 Charlemont Place, Armagh BT61 9AX
• Ballymena - 2-6 Ballee Road West, Ballymena BT42 2HS

Hours:

36 hours per week, Monday to Friday (with specific daily timings provided)

Working pattern:

Hybrid-2 days in the office

Pay rate:

£14.99 per hour

Our Client is looking for Senior Clerical Officers to join a Maintenance team in Belfast. This is a key support role-where your day-to-day admin, secretarial skills and helpdesk responsiveness help keep operations moving smoothly. With a hybrid pattern (2 days in the office) and a Monday-Friday schedule, it's a great opportunity to bring structure, calm and professionalism to a busy department.

What you'll be doing:

• Acting as an initial point of contact for internal and external stakeholders, including board clients and the general public
• Managing incoming and outgoing correspondence, drafting responses and forwarding to the right officer where needed
• Setting up and maintaining filing systems for the maintenance team
• Preparing, collating and formatting reports, memos, letters and confidential documents
• Designing and maintaining databases, spreadsheets and other working documents to support the team
• Preparing materials for the Maintenance Manager using relevant software packages
• Supporting procurement activity by completing preparation of quotations and tenders
• Operating the Help Desk: responding to calls/emails/faxes, ensuring communications are logged and actioned
• Operating helpdesk software, monitoring usage/performance and notifying Maintenance of actions required
• Keeping customers informed of progress for issues logged on the Help Desk
• Completing daily printing of works orders
• Contacting board contractors in line with helpdesk calls logged

What you'll bring:

• Strong administrative and secretarial capability, with confidence handling general and confidential correspondence
• A professional, customer-focused approach when dealing with queries from a wide range of people
• Competence with word processing and the ability to produce accurate documents and correspondence
• Comfort creating and maintaining spreadsheets, databases and structured records
• The ability to manage a busy workload and maintain a timely, organised helpdesk service
• A proactive mindset-logging communications correctly, following up, and keeping stakeholders updated

If you're someone who brings order to operations and takes pride in being the reliable voice behind the desk, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.