Senior Claims Risk & Strategy Lead

AXA UK; Tees Valley; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

AXA is seeking a Claims Risk Lead to drive robust risk management within its Claims teams. Reporting to the Head of Trading and Business Risk, you will lead a high-performing team to embed best practices and elevate risk maturity, influencing senior stakeholders across the function.

You will shape risk frameworks, oversee risk reporting and collaborate with Line 2 Risk to ensure controls remain fit for purpose, with a focus on regulatory expectations and continuous improvement.

Qualifications

• Proven experience in operational risk management within insurance or financial services, particularly in claims and customer contact functions.
• Strong understanding of claims processes, controls and associated risks, including fraud and loss management.
• Knowledge of FCA/PRA regulations and expectations related to claims and conduct risk.
• Ability to challenge operational practices and influence senior stakeholders effectively.
• Excellent analytical skills, with the ability to interpret MI and risk data to drive informed decisions.
• Skilled communicator, capable of simplifying complex risk concepts and facilitating discussions at senior forums.
• Proven track record of leading risk initiatives, embedding controls and fostering a risk-aware culture.
• Solutions-oriented, delivery-focused with strong organisational skills and attention to detail.
• Experienced people leader who is focussed on delivering a culture of high performance.

Responsibilities

• Lead the design, implementation and ongoing enhancement of the Claims risk management framework, ensuring alignment with UK and Group standards.
• Support the Head of Trading and Business Risk to maintain a holistic view of the Risk and Control profile across Claims and ensure this remains up to date.
• Provide risk expertise focused on the delivery of claims strategy, transformation initiatives and projects.
• Support the development and monitoring of the Claims Risk Library, including risk assessments, control testing and path-to-tolerance activities.
• Act as a strategic partner to claims leadership, providing expert advice on key risks, controls and emerging risks to support decision-making.
• Oversee the delivery of risk reporting, MI, and assurance activities, ensuring insights are clear, actionable and aligned with regulatory expectations.
• Support third-party oversight, including supply chain and delegated authority risks, ensuring controls are fit for purpose.
• Collaborate with Line 2 Risk teams to embed risk frameworks, promote continuous improvement and develop risk maturity within claims functions.

Job description

AXA is seeking a Claims Risk Lead to drive robust risk management within its Claims teams. Reporting to the Head of Trading and Business Risk, you will lead a high-performing team to embed best practices and elevate risk maturity, influencing senior stakeholders across the function.

You will shape risk frameworks, oversee risk reporting and collaborate with Line 2 Risk to ensure controls remain fit for purpose, with a focus on regulatory expectations and continuous improvement.