Senior Claims Risk Leader: Strategy & Governance

AXA; Bolton; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

AXA is seeking a Claims Risk Lead to develop and embed a robust risk management culture across its UK Claims teams. The role reports to the Head of Trading and Business Risk and requires guiding a high-performing team, shaping risk practices, and engaging senior stakeholders to ensure control effectiveness and regulatory alignment.

The successful candidate will oversee risk reporting, improve governance, and collaborate across Lines of Defence to drive continuous improvement in claims risk

Qualifications

• Proven experience in operational risk management within insurance or financial services, particularly in claims and customer contact.
• Strong understanding of claims processes, controls and associated risks, including fraud and loss management.
• Knowledge of FCA/PRA regulations and expectations related to claims and conduct risk.
• Ability to challenge operational practices and influence senior stakeholders effectively.
• Excellent analytical skills, with the ability to interpret MI and risk data to drive informed decisions.
• Skilled communicator, capable of simplifying complex risk concepts and facilitating discussions at senior forums.
• Proven track record of leading risk initiatives, embedding controls and fostering a risk-aware culture.
• Solutions-oriented, delivery-focused with strong organisational skills and attention to detail.
• Experienced people leader who is focussed on delivering a culture of high performance.

Responsibilities

• Lead the design, implementation and ongoing enhancement of the Claims risk management framework, ensuring alignment with UK and Group standards.
• Support the Head of Trading and Business Risk to maintain a holistic view of the Risk and Control profile across Claims.
• Provide risk expertise focussed on the delivery of claims strategy, transformation initiatives and projects.
• Support the development and monitoring of the Claims Risk Library, including risk assessments, control testing and path-to-tolerance activities.
• Act as a strategic partner to claims leadership, providing expert advice on key risks, controls and emerging risks to support decision-making.
• Oversee the delivery of risk reporting, MI, and assurance activities, ensuring insights are clear, actionable and aligned with regulatory expectations.
• Support third-party oversight, including supply chain and delegated authority risks, ensuring controls are fit for purpose.
• Collaborate with Line 2 Risk teams to embed risk frameworks, promote continuous improvement and develop risk maturity within claims functions.

Skills

Operational risk

Insurance domain

Claims processes

Regulatory knowledge

Stakeholder influence

Analytical skills

People leadership

Communication

Job description

AXA is seeking a Claims Risk Lead to develop and embed a robust risk management culture across its UK Claims teams. The role reports to the Head of Trading and Business Risk and requires guiding a high-performing team, shaping risk practices, and engaging senior stakeholders to ensure control effectiveness and regulatory alignment.

The successful candidate will oversee risk reporting, improve governance, and collaborate across Lines of Defence to drive continuous improvement in claims risk