Senior Claims Risk & Governance Lead

AXA UK; Ipswich; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

AXA UK is seeking a Claims Risk Lead to strengthen the risk management framework across our claims functions. You will lead, inspire and develop a high-performing team, embedding best practices and driving a risk-aware culture.

You will collaborate with senior stakeholders to ensure robust governance, manage risk across the claims value chain, and deliver timely risk reporting and assurance in line with FCA/PRA expectations.

Qualifications

• Proven experience in operational risk management within insurance or financial services, particularly in claims and customer contact functions.
• Strong understanding of claims processes, controls and associated risks, including fraud and loss management.
• Knowledge of FCA/PRA regulations and expectations related to claims and conduct risk.
• Ability to challenge operational practices and influence senior stakeholders effectively.
• Excellent analytical skills, with the ability to interpret MI and risk data to drive informed decisions.
• Skilled communicator, capable of simplifying complex risk concepts and facilitating discussions at senior forums.
• Proven track record of leading risk initiatives, embedding controls and fostering a risk-aware culture.
• Solutions-oriented, delivery-focused with strong organisational skills and attention to detail.
• Experienced people leader who is focussed on delivering a culture of high performance.

Responsibilities

• Lead the design, implementation and ongoing enhancement of the Claims risk management framework, ensuring alignment with UK and Group standards, which includes supporting the claims leadership team to ensure a solid awareness of and effective management of key risks.
• Support the Head of Trading and Business Risk to maintain a holistic view of the Risk and Control profile across Claims and ensure this remains up to date.
• Provide risk expertise focussed on the delivery of claims strategy, transformation initiatives and projects, ensuring risks are effectively identified and managed.
• Support the development and monitoring of the Claims Risk Library, including risk assessments, control testing and path-to-tolerance activities.
• Act as a strategic partner to claims leadership, providing expert advice on key risks, controls and emerging risks to support decision-making.
• Oversee the delivery of risk reporting, MI, and assurance activities, ensuring insights are clear, actionable and aligned with regulatory expectations.
• Support third-party oversight, including supply chain and delegated authority risks, ensuring controls are fit for purpose.
• Collaborate with Line 2 Risk teams to embed risk frameworks, promote continuous improvement and develop risk maturity within claims functions.

Skills

Operational risk management

Claims risk knowledge

Regulatory knowledge (FCA/PRA)

Stakeholder influence

MI analysis

Stakeholder communication

Leadership in risk initiatives

Delivery-focused

People leadership

Job description

AXA UK is seeking a Claims Risk Lead to strengthen the risk management framework across our claims functions. You will lead, inspire and develop a high-performing team, embedding best practices and driving a risk-aware culture.

You will collaborate with senior stakeholders to ensure robust governance, manage risk across the claims value chain, and deliver timely risk reporting and assurance in line with FCA/PRA expectations.