Hybrid Claims Risk & Controls Leader

AXA UK; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Accessibility Concierge

Job summary

AXA UK is seeking a Claims Risk and Control Lead to embed risk management practices across claims teams, reporting to the Head of Trading & Business Risk. You will lead the risk framework, governance, and controls to ensure fair customer outcomes while managing operational risks.

You will oversee risk reporting, third-party oversight, and collaborate with Line 2 Risk to enhance risk maturity, with a flexible hybrid work arrangement between home and office.

Qualifications

• Proven experience in operational risk management within insurance or financial services.
• Strong understanding of claims processes, controls, and associated risks.
• Knowledge of FCA/PRA regulations and expectations related to claims and conduct risk.
• Ability to challenge operational practices and influence senior stakeholders effectively.
• Excellent analytical skills, with the ability to interpret MI and risk data.
• Skilled communicator, capable of simplifying complex risk concepts for senior forums.
• Proven track record of leading risk initiatives and embedding controls.

Responsibilities

• Lead the design and ongoing enhancement of the Claims risk management framework.
• Oversee claims operational performance, customer outcomes, and risk controls across teams.
• Drive delivery of claims strategy, transformation initiatives and projects.
• Support development and monitoring of the Claims Risk Library and path-to-tolerance activities.
• Act as strategic partner to claims leadership on risks and controls.
• Oversee risk reporting, MI, and assurance activities aligned with regulatory expectations.
• Collaborate with Line 2 Risk to embed frameworks and promote risk maturity.

Skills

Operational risk management

Claims processes

Regulatory knowledge (FCA/PRA)

Influencing senior stakeholders

Analytical skills

Communication

Risk reporting & MI

Risk maturity development

Job description

AXA UK is seeking a Claims Risk and Control Lead to embed risk management practices across claims teams, reporting to the Head of Trading & Business Risk. You will lead the risk framework, governance, and controls to ensure fair customer outcomes while managing operational risks.

You will oversee risk reporting, third-party oversight, and collaborate with Line 2 Risk to enhance risk maturity, with a flexible hybrid work arrangement between home and office.