Senior Claims Risk Leader: Strategy & Governance

AXA UK; Birmingham; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

AXA UK is seeking a Claims Risk Lead to embed robust risk management across the claims function. You will lead, develop and mentor a high-performing risk team, driving a culture of excellence and proactive risk mitigation.

The role sits within our UK operations, blending home and office work as part of a hybrid arrangement. You will collaborate across lines of defence, align with regulatory expectations, and influence senior stakeholders to elevate risk maturity and governance in claims

Qualifications

• Experience in operational risk management within insurance or financial services.
• Knowledge of FCA/PRA regulations and expectations related to claims and conduct risk.
• Ability to challenge operational practices and influence senior stakeholders effectively.
• Excellent analytical and communication skills.

Responsibilities

• Design, implement, and enhance the Claims risk management framework, ensuring alignment with UK and Group standards.
• Maintain a holistic view of the Risk and Control profile across Claims and ensure this remains up to date.
• Provide risk expertise focused on claims strategy, transformation initiatives and projects.
• Develop and monitor the Claims Risk Library, including risk assessments and control testing.
• Advise claims leadership on key risks, controls and emerging risks to support decision-making.
• Oversee risk reporting, MI, and assurance activities to ensure actionable insights.
• Oversee third-party oversight, including supply chain risks.
• Collaborate with Line 2 Risk to embed risk frameworks and develop risk maturity.

Skills

Operational risk management

Claims risk

Regulatory knowledge

Stakeholder influence

Leadership

Job description

AXA UK is seeking a Claims Risk Lead to embed robust risk management across the claims function. You will lead, develop and mentor a high-performing risk team, driving a culture of excellence and proactive risk mitigation.

The role sits within our UK operations, blending home and office work as part of a hybrid arrangement. You will collaborate across lines of defence, align with regulatory expectations, and influence senior stakeholders to elevate risk maturity and governance in claims