Senior Claims Procurement & Governance Specialist

QBE Insurance Group; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – 10% employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Insurance Group is seeking a Claims Controller / Delegated Claims Authority Specialist in Leeds (hybrid). You will lead onboarding of suppliers, assess risks and manage governance to ensure strong customer outcomes and value across jurisdictions.

You will collaborate with Underwriting, Claims, Legal, Compliance, and TPRM to maintain governance and drive continuous improvement in outsourced claims operations.

Qualifications

• Experience within insurance, claims, supplier management, procurement, delegated authority or outsourced service environments.
• Experience within delegated claims authorities, TPAs, outsourced claims operations, Lloyd's or the London Market, and/or relevant professional qualifications (CIPS, ACII or equivalent) would be beneficial.
• Comfortable reviewing and interpreting data, performance metrics and management information to support business decisions.
• Strong stakeholder management skills, with experience building effective relationships across operational and business teams.
• Strong attention to detail, with a focus on governance, compliance and process improvement.
• Knowledge of supplier governance, due diligence, contract management, audits or supplier performance frameworks would be advantageous.

Responsibilities

• Manage the onboarding of new claims suppliers, delegated claims authorities (DCAs) and outsourced claims arrangements, ensuring completion of due diligence and governance requirements.
• Conduct supplier risk assessments, analyse supplier information, and provide recommendations to support informed decision-making.
• Monitor onboarding, governance and audit actions through to completion, escalating risks, issues or compliance concerns where appropriate.
• Support regulatory and internal governance compliance across supplier management and claims outsourcing activities.
• Assist in managing supplier relationships throughout the supplier lifecycle, including performance reviews, service levels and continuous improvement initiatives.
• Analyse management information, operational performance data and key metrics to identify trends, risks and opportunities for improvement.
• Support governance reviews, technical audits and supplier action plans to enhance supplier performance and service quality.
• Draft, negotiate and administer supplier contracts, renewals, variations and terminations, maintaining accurate contract records and governance documentation.
• Monitor supplier contractual obligations, key deliverables and commercial performance, supporting supplier reviews and negotiations.
• Support the oversight of delegated claims authority arrangements, binder renewals, loss fund controls and governance activities across multiple jurisdictions.
• Assist with supplier sourcing, procurement exercises, market reviews, benchmarking and category management initiatives to drive value and cost effectiveness.
• Produce governance reporting and management information, monitor supplier risks and audit outcomes, and contribute to continuous improvement across the Claims Procurement & Outsourcing function

Skills

Analytical thinking

Communication

Critical thinking

Financial management

Stakeholder management

Negotiation

Operations management

Problem solving

Risk management

Supplier management

Strategic sourcing

Contract governance

Education

CIPS

ACII or equivalent

Job description

QBE Insurance Group is seeking a Claims Controller / Delegated Claims Authority Specialist in Leeds (hybrid). You will lead onboarding of suppliers, assess risks and manage governance to ensure strong customer outcomes and value across jurisdictions.

You will collaborate with Underwriting, Claims, Legal, Compliance, and TPRM to maintain governance and drive continuous improvement in outsourced claims operations.