Claims Governance & Supplier Outsourcing Lead

QBE; Chelmsford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Pension – 10% employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE, a leading insurer, is looking for an experienced Claims Procurement & Outsourcing professional in the UK. The role focuses on onboarding, governance and management of claims suppliers and delegated authorities across multiple territories.

You will partner with Underwriting, Claims, Legal, Compliance and third-party suppliers to deliver strong customer outcomes, governance and value, while developing expertise in delegated authority and outsourced claims operations.

Qualifications

• Experience within insurance, claims, supplier management, procurement, delegated authority or outsourced service environments.
• Experience within delegated claims authorities, TPAs, outsourced claims operations, Lloyd's or the London Market, and/or relevant professional qualifications (CIPS, ACII or equivalent) would be beneficial.
• Comfortable reviewing and interpreting data, performance metrics and management information to support business decisions.
• Strong stakeholder management skills, with experience building effective relationships across operational and business teams.
• Strong attention to detail, with a focus on governance, compliance and process improvement.
• Knowledge of supplier governance, due diligence, contract management, audits or supplier performance frameworks would be advantageous.

Responsibilities

• Manage onboarding of new claims suppliers, DCAs and outsourced arrangements with due diligence and governance.
• Conduct supplier risk assessments, analyse information, and provide recommendations.
• Monitor onboarding, governance and audit actions through to completion; escalate risks as needed.
• Support regulatory and internal governance compliance across supplier management and claims outsourcing.
• Assist in managing supplier relationships including performance reviews and SLAs.
• Analyse management information and metrics to identify trends and opportunities.
• Support governance reviews, technical audits and supplier action plans to improve performance.
• Draft, negotiate and administer supplier contracts, renewals, variations, and terminations.
• Monitor contractual obligations and commercial performance; support reviews and negotiations.
• Oversee delegated claims authority arrangements, binder renewals and loss fund controls across jurisdictions.
• Assist with supplier sourcing, procurement exercises, market reviews and category management.
• Produce governance reporting and MI, monitor supplier risks and drive continuous improvement.

Skills

Analytical Thinking

Communication

Critical Thinking

Financial Mgmt

Collaboration

Performance Mgmt

Negotiation

Operations Mgmt

Problem Solving

Risk Management

Stakeholder Mgmt

Strategic Sourcing

Succession Planning

Supplier Mgmt

Supply Mgmt

Education

CIPS/ACII qualification

Job description

QBE, a leading insurer, is looking for an experienced Claims Procurement & Outsourcing professional in the UK. The role focuses on onboarding, governance and management of claims suppliers and delegated authorities across multiple territories.

You will partner with Underwriting, Claims, Legal, Compliance and third-party suppliers to deliver strong customer outcomes, governance and value, while developing expertise in delegated authority and outsourced claims operations.