Senior Claims Handler – Personal Injury

Somerset Bridge Group; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in claims handling services is seeking a Claims Manager to oversee a portfolio of claims. The role involves investigating incidents, negotiating settlements, and providing training to team members. Excellent training and career progression opportunities are offered, with a chance to transition to hybrid working.

Benefits

Market-leading training

Fast career progression

Hybrid working opportunity

Qualifications

• Experience in managing claims from start to settlement.
• Ability to investigate incidents and determine responsibility.

Responsibilities

• Manage a portfolio of claims involving property damage and injuries.
• Provide training and coaching to team members.
• Conduct audits and develop strategies to meet KPIs.

Skills

Claims Management

Negotiation

Coaching

Job description

Somerset Bridge Limited provides claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market-leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work, and we want to hear from you!

What you’ll be doing

1. You’ll manage your own portfolio of claims from start to settlement. These claims involve situations where our customer has damaged another driver’s property or someone has been injured. You’ll investigate incidents, determine responsibility, and liaise with the other driver’s representative to settle claims where applicable.
2. You’ll provide training and coaching to team members, complete monthly audits, review internal processes, and develop strategies to meet your team’s strategic objectives and KPIs.
3. You’ll handle claims involving property damage, injuries, and possibly providing replacement vehicles on a credit basis. You will investigate, determine responsibility, and negotiate settlements for these claims.

Training

Excellent training is provided! Your corporate induction will be completed in the first 8 days, followed by a 10-week onsite training program. This will help you understand the role, provide you with the best start, and equip you with essential tools for your career. Once competent, you’ll have the opportunity to transition to hybrid working.