Claims Handler - Personal Injury

TN United Kingdom; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Claims Handler specializing in personal injury claims. This role involves investigating claims, negotiating with insurers, and ensuring cost-efficient resolutions. The ideal candidate will possess strong communication skills and a proactive approach to managing their caseload. With a commitment to employee well-being, the company offers hybrid working arrangements and a comprehensive benefits package, including generous leave and pension contributions. Join a team that values innovation and customer service excellence.

Benefits

Hybrid working

25 days annual leave

Pension scheme

Flexi-time

Healthcare Cash Plan

Exclusive retailer discounts

Wellbeing app

Enhanced parental leave

Life Assurance

Employee Referral Scheme

Qualifications

• Experience in handling personal injury claims is essential.
• Strong communication skills are required for effective negotiations.

Responsibilities

• Manage a caseload of personal injury claims effectively.
• Negotiate with insurers and solicitors on claims.

Skills

Personal Injury Claims Handling

Excellent Communication Skills

Indemnity and Liability Understanding

Proactive Work Ethic

Attention to Detail

Organizational Skills

Knowledge of Court Procedures

Job description

Claims Handler - Personal Injury, Newcastle upon Tyne

Client: Somerset Bridge Group

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9302912886b2

Job Views: 15

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Key Responsibilities:

• Investigate and proactively manage your own caseload of personal injury claims.
• Provide excellent customer service and negotiate with insurers and solicitors on quantum and liability.
• Achieve cost-efficient conclusions.
• Identify potential fraud using fraud indicators.
• Build strong professional relationships with colleagues and clients.

Required Skills/Experience:

• Previous experience in handling PI claims.
• Excellent communication skills, both verbal and written.
• Good understanding of indemnity and liability arguments.
• Ability to work proactively, meet tight deadlines, and take ownership of your work.
• Basic understanding of credit hire.
• Strong attention to detail.
• Organized with the ability to prioritize workload.
• Some knowledge of court procedures.

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home.
• 25 days annual leave, increasing to 27 days after 2 years, and 30 days after 5 years, plus bank holidays.
• Pension scheme – 5% employee, 6% employer.
• Flexi-time.
• Healthcare Cash Plan – cashback on healthcare costs.
• Exclusive retailer discounts.
• Wellbeing, health & fitness app – Wrkit.
• Enhanced parental leave, including IVF-related time off.
• Life Assurance – 4x salary.
• Car Insurance Discount – 25%.
• Travel Insurance Discount – 20%.
• Cycle to Work Scheme.
• Employee Referral Scheme.
• Community support day.
• Christmas and Summer parties.

Working at SBG

At Somerset Bridge Group, we aim to build a sustainable and innovative business focused on underwriting, broking, and claims handling of UK motor insurance. We offer transparent products and a fair, efficient service to our policyholders.

We are proud to have received a Silver Accreditation from Investors in People. We value our team members and seek talented individuals who share our vision and passion, contributing to our success and growth.