Senior Personal Injury Claims Handler

The AA; Newcastle upon Tyne; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Personal Injury Claims Handler to enhance their Personal Injury department. This role involves managing claims, providing technical expertise, and ensuring high standards through training and audits. With a commitment to improving efficiencies and stakeholder management, you will play a crucial role in shaping the team's strategy. This opportunity offers a competitive salary, comprehensive benefits, and a supportive environment that values diversity and development. If you are passionate about personal injury claims and ready to make a difference, we want to hear from you!

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with employer contribution

Free AA breakdown membership

Discounts on AA products

Car salary sacrifice scheme

Company-funded life assurance

Learning and development opportunities

Employee Assistance Programme

24/7 remote GP service

Qualifications

• Minimum 2 years’ experience in Personal Injury claims.
• Thorough knowledge of insurance principles.

Responsibilities

• Managing claims up to £25k across all areas of Personal Injury.
• Conducting departmental audits to ensure best practices.

Skills

Insurance Principles

Personal Injury Claims Management

Stakeholder Management

Analytical Skills

Effective Communication

Job description

The AA Newcastle, England, United Kingdom

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Company Description/ Business Unit

Location: Newcastle hybrid 3 days in the office

Salary: £34,000 plus up to 10% annual bonus

Contract: Full time/permanent

Hours: 37.5 hours Monday to Friday

Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

This is the job

As a Senior Personal Injury Handler, you will support the Personal Injury department in its objective of effectively managing OIC/MOJ/Fast track Personal injury claims. Your technical expertise will play a key role in developing departmental processes, training, and implementing change to keep the Personal Injury Team at the forefront of the evolving personal injury landscape.

What will I be doing?

• Managing claims up to £25k across all areas of Personal Injury in line with claim handling procedures and service levels
• Serving as a technical expert to help shape the team's strategy
• Conducting departmental audits to ensure best practices
• Providing coaching and training to colleagues to maintain high technical standards
• Supporting the team leader in change projects for continuous improvement
• Collaborating with internal claims teams such as Credit Hire and counter fraud to ensure correct management and risk mitigation

What do I need?

• Thorough knowledge of insurance principles
• Minimum 2 years’ experience in Personal Injury claims
• Deep understanding of the motor insurance claims market and experience using this knowledge to improve efficiencies
• Effective communication and interpersonal skills
• Stakeholder management skills and ability to influence
• Strong analytical skills, attention to detail in Management Information (MI)
• Good presentation skills

Additional information

Benefits

We offer a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus discounts for family and friends
• Discounts on AA products including insurance
• Car salary sacrifice scheme and discounts on healthcare, shopping, holidays, and more
• Company-funded life assurance
• Learning and development opportunities
• Employee Assistance Programme and 24/7 remote GP service

We are an equal opportunities employer and value diversity. We complete pre-employment checks, and applications may close early if we receive high volume. Please apply promptly if interested.