Claims Handler (Top Insurer)

Aston Charles; Leeds; Hybrid; GBP 35,000 - 47,000; Full time

Benefits offered by this job

Lucrative bonus

Pension arrangement

Job summary

Aston Charles seeks an experienced claims professional for a permanent role in Leeds. You will handle specialist Professional Indemnity claims and a portfolio of high-volume cases from notification to final settlement.

You will update systems, triage and diarise claims, and build strong broker relationships while supporting the Claims Manager on initiatives to reach goals.

Qualifications

• Some previous experience in insurance claims handling.
• Well-organised and efficient with strong communication skills.
• Ability to analyse claims data to spot trends.

Responsibilities

• Handle specialist Professional Indemnity claims from various sectors.
• Manage a portfolio of high-volume claims from notification to final settlement.
• Update in-house and London market claim systems; keep stakeholders informed.
• Diarise and triage claims per the Claims Handling Manual; corporate review.
• Develop and maintain excellent broker relationships; support Claims Manager.

Skills

Claims handling

Communication skills

Data analysis

Microsoft Office

Tools

Microsoft Word

Excel

Outlook

Job description

Job Type: Permanent Sector: General Insurance Specialism: Claims, Commercial, Personal Lines Location: Yorkshire & Humberside Town/City: Leeds Salary range: Other Salary Description: Salary negotiable plus bonus and benefits Posted: 15-Sep-26 Start Date: ASAP Job Ref: RJ-3178

It should be no surprise that when this dynamic insurer decided to build a London Market Claims Team in the UK regions, it plumped for Leeds – it has been established locally for over 20 years, already boasts a significant claims team that comprises many of the region’s most gifted insurance professionals, and has recently invested significantly in the acquisition of penthouse offices in perhaps Leeds’ most prestigious office addresses.

It is arguably the most exciting insurance company in the market right now, using ingenuity combined with technical expertise and cutting-edge technology to underwrite risks that other insurers shy away from. This ‘can do’ attitude, coupled with an unwavering focus on client service, is serving it well; the business is currently enjoying 20% year on year growth, and is well on track to exceed its plans to double in size within 5 years.

Working in this new team, you will be handling specialist Professional Indemnity claims from a range of industry sectors such as Solicitors, Architects, Engineers and Consultants. You’ll take responsibility for handling a portfolio of high-volume claims from first notification of loss through to final settlement. You’ll update in-house and London market claim related systems in relation to individual claims and ensure stakeholders are kept apprised of key developments and key information. In addition, you’ll diarise and triage claims as required by the Claims Handling Manual and subject these decisions to regular challenge and review. You’ll also develop and maintain excellent working relationships with brokers, as well as working with the Claims Manager on claims initiatives and projects to reach specific goals.

You DO NOT need to have experience in Professional Indemnity claims as full training will be provided. However, you must have some previous experience in insurance claims handling. We are open to experience here and will consider claims specialists from a range of backgrounds, including but not limited to, personal lines, commercial or healthcare insurance. Crucially, you must be well‐organised and efficient, with strong communication skills and the ability to analyse claims data in order to spot trends. Just as importantly, you’ll have good IT (Microsoft Office) skills, including Word, Excel and Outlook, together with the ability to quickly learn new in-house systems.

Our client is based a stone’s throw from Leeds railway station, close to the main public transport links and all the amenities the city centre has to offer.

You will be welcome to work from home 1 day per week.

• In addition to a generous basic salary, you will receive a fantastic benefits package that includes a lucrative bonus and an impressive pension arrangement.