Senior Claims Advocate

WTW; Greater London; Hybrid; GBP 75,000 - 115,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Pension scheme

Hybrid working

Volunteer day

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness cover

Employee assistance program

25 days annual leave

Job summary

WTW is seeking a Senior Claims Advocate for its Marine Claims team in London. You will act as a trusted adviser to Shipowner clients, leading the management of complex Marine Hull & Machinery claims across the London and international markets.

Join a respected team of marine specialists to negotiate outcomes, provide coverage analysis, and mentor colleagues while supporting renewal strategy and cross-team collaboration.

Qualifications

• Proven experience handling complex Marine Hull & Machinery (H&M) claims within a broker, insurer, P&I Club or marine legal environment.
• Strong understanding of London Market practices, marine insurance wordings and claims processes.
• Demonstrated ability to negotiate complex claims and achieve successful outcomes for clients and stakeholders.
• Excellent technical knowledge of marine claims, coverage interpretation and dispute resolution.
• Strong relationship management skills with the ability to guide clients, insurers, lawyers and market partners.
• Excellent written and verbal communication skills, with the confidence to present technical matters to a wide range of audiences.
• Professional insurance qualifications (ACII or working towards) preferred, alongside strong commercial awareness and a client-focused mindset.

Responsibilities

• Act as the lead claims advocate for a portfolio of Shipowner clients, providing strategic guidance throughout the lifecycle of complex Marine Hull & Machinery (H&M) claims.
• Drive optimal claims outcomes through effective negotiation with insurers, lawyers, surveyors, adjusters and other market stakeholders across the London and international marine insurance markets.
• Provide expert claims advice and coverage analysis, helping clients navigate complex loss scenarios, coverage disputes and recovery strategies.
• Build trusted relationships with clients, insurers and third-party experts, delivering exceptional service and strengthening WTW's market reputation.
• Partner with broking teams to support client retention, new business opportunities, renewal strategy and the delivery of broader risk advisory solutions.
• Share market intelligence, claims trends and technical insight to support client decision-making, placement strategies and claims best practice.
• Mentor and support colleagues, contributing to the continued development of technical capability within the Marine Claims team.

Skills

Negotiation

Stakeholder mgmt

Client relationships

Marine H&M claims

Education

ACII (or working towards)

Job description

Description

Join us as a Senior Claims Advocate within our Marine Claims team, where you will act as a trusted adviser to a portfolio of Shipowner clients, leading the management of complex Marine Hull & Machinery claims across the London and international insurance markets. Working alongside a highly respected team of marine specialists, you will leverage your technical expertise, market relationships and negotiation skills to secure optimal outcomes for clients, influence claims strategy and contribute to the ongoing strength of WTW's Marine proposition.

The Role

• Act as the lead claims advocate for a portfolio of Shipowner clients, providing strategic guidance throughout the lifecycle of complex Marine Hull & Machinery (H&M) claims.
• Drive optimal claims outcomes through effective negotiation with insurers, lawyers, surveyors, adjusters and other market stakeholders across the London and international marine insurance markets.
• Provide expert claims advice and coverage analysis, helping clients navigate complex loss scenarios, coverage disputes and recovery strategies.
• Build trusted relationships with clients, insurers and third-party experts, delivering exceptional service and strengthening WTW's market reputation.
• Partner with broking teams to support client retention, new business opportunities, renewal strategy and the delivery of broader risk advisory solutions.
• Share market intelligence, claims trends and technical insight to support client decision-making, placement strategies and claims best practice.
• Mentor and support colleagues, contributing to the continued development of technical capability within the Marine Claims team.

Qualifications

What you’ll bring

• Proven experience handling complex Marine Hull & Machinery (H&M) claims within a broker, insurer, P&I Club or marine legal environment.
• Strong understanding of London Market practices, marine insurance wordings and claims processes.
• Demonstrated ability to negotiate complex claims and achieve successful outcomes for clients and stakeholders.
• Excellent technical knowledge of marine claims, coverage interpretation and dispute resolution.
• Strong relationship management skills with the ability to guide clients, insurers, lawyers and market partners.
• Excellent written and verbal communication skills, with the confidence to present technical matters to a wide range of audiences.
• Professional insurance qualifications (ACII or working towards) preferred, alongside strong commercial awareness and a client-focused mindset.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]