Service Advisor

Porsche Retail Group Ltd; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Annual bonus up to 35%

33 days holiday

Life Assurance

DC Pension Scheme

Vehicle leasing rate

Job summary

Porsche Retail Group Ltd in London is seeking a Service Advisor to enhance the ownership experience by combining vehicle knowledge with strong communication. You will ensure services are completed right first time, drive upsell of added value services, and build lasting customer relationships.

Role at Porsche Centre East London: Monday to Friday 8:00am–6:00pm with 1 in 4 Saturdays; base salary £32,590, plus up to 35% annual bonus, 33 days holiday, life assurance, pension, and employee

Qualifications

• Full UK driving licence held and valid for UK roads.
• Experience working in a dealership with automotive repair understanding.
• Knowledge of FCA Treating Customers Fairly principles.
• Strong customer focus and ability to upsell appropriately.
• Experience in fast-paced dealership environments.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Communicate technical info effectively for upselling and meet targets.
• Manage workshop repairs and provide regular customer updates.
• Handle Direct Dialogue interactions and upsell per guidelines.
• Assist showroom customers with bookings and accessory sales; manage overflow bookings.
• Confirm booking details with customers before appointments; manage vehicles and keys on site.
• Prepare service invoices with technical explanations per manufacturer standards.
• Be highly organized with attention to detail and manage competing tasks.
• Ensure compliance with FCA, Warranty Audit, and complete required training.

Skills

Full UK Drivers Licence

Dealership experience

Automotive systems knowledge

FCA Treating Customers Fairly

Customer-focused

Fast-paced environment

Clear communication

Upselling

Job description

Requirements

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointmentsManage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Highly organised with exceptional attention to detail, able to prioritise competing demands and manage multiple tasks efficiently
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Requirements

Minimum Attributes

• Full UK Drivers Licence
• Dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment

Desirable Attributes

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to Contribute fully within the team, ensuring the right environment is maintained

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Basic Salary of £32,590 per annum, plus an annual bonus up to 35%
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• 33 days holiday, with extra days for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Option of a VW Group Vehicle at a preferential leasing rate
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre

Porsche Centre East London, is located opposite Gallions Reach overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line) and a short walk to local shops, including Co-op Starbucks. It's also a five-minute walk from SportsDock - a multi-use sports complex and alyons Royal Dock - offering coffee shops and restaurants.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.