Service Advisor

Porsche Retail Group; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Bonus up to 35% annual

33 days holiday

Life Assurance

DC Pension Scheme

Employee Assistance Program

Mental health champions

Employee representative body

Preferential rates on Porsche and more

Job summary

Porsche Centre East London is seeking a Service Advisor to ensure service and repair work is performed correctly, while upselling value-added services. You will combine vehicle knowledge with clear communication to support a first-time fix and foster long-term customer relationships.

Based at our East London centre, you will handle bookings, provide regular customer updates, and ensure adherence to manufacturer guidelines.

Qualifications

• Full UK drivers licence.
• Dealership experience with understanding of automotive systems and repair processes.
• Understand and apply FCA principles of Treating Customers Fairly to deliver good outcomes.
• Strong focus on meeting customer needs and ensuring satisfaction.
• Experience in a fast-paced environment.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Communicate technical information effectively to upsell and meet departmental targets.
• Manage workshop repairs and provide regular customer updates.
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines.
• Assist showroom customers with bookings and accessory sales; manage overflow bookings.
• Confirm booking details with customers before appointments.

Skills

Customer service

Upselling

Communication skills

Technical vehicle knowledge

Job description

As a Service Advisor, you are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you’ll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long‑term customer relationships.

Responsibilities:

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointments
• Manage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Highly organised with exceptional attention to detail, able to prioritise competing demands and manage multiple tasks efficiently
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Minimum Attributes:

• Full UK Drivers Licence
• Dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction.
• Worked in a fast‑paced environment

Desirable Attributes:

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to Contribute fully within the team, ensuring the right environment is maintained

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Basic Salary of £32,590 per annum, plus an annual bonus up to 35%
• Fixed hours each week - Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• 33 days holiday, with extra days for long service
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Option of a VW Group Vehicle at a preferential leasing rate
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre:

Porsche Centre East London, is located opposite Gallions Reach overground train Station (DLR) which you can easily reach from Custom House (Elizabeth Line) and a short walk to local shops, including Co-op Starbucks. It’s also a five‑minute walk from SportsDock – a multi‑use sports complex and alyons Royal Dock – offering coffee shops and restaurants.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.