Senior CCTV Operations Supervisor

London Borough of Waltham Forest; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

The London Borough of Waltham Forest is seeking a capable supervisor to support the Deputy CCTV Manager in a 24/7 Operations Centre. You will oversee CCTV monitoring, incident response, and liaison with police and partners to ensure swift and compliant actions.

Key responsibilities include staff management, training, and reporting, with a focus on data protection, health and safety, and regulatory compliance in a high-pressure environment.

Qualifications

• Numeracy and literacy qualification (e.g. GCSE English and Maths) or equivalent.
• Understanding of CCTV operations and rapid response services.
• Knowledge of legislation relevant to enforcement and privacy (RIPA, data handling).
• Experience leading teams, staff training, and crisis management.
• Ability to produce clear briefings and reports under pressure.

Responsibilities

• Support the Deputy CCTV Manager in 24/7 Operations Centre leadership.
• Proactively monitor CCTV to identify and manage incidents.
• Liaise with Police and partners; draft operational briefings.
• Manage staff scheduling, training, and performance reviews.
• Ensure compliance with data protection, health & safety, and regulations.

Skills

Numeracy

Literacy

Stakeholder engagement

Communication skills

Data analysis

Team leadership

Shift work

Education

GCSE English & Maths

SIA accreditation

Tools

Airwaves Radio system

CCTV

Computers

Job description

The London Borough of Waltham Forest is seeking a capable supervisor to support the Deputy CCTV Manager in a 24/7 Operations Centre. You will oversee CCTV monitoring, incident response, and liaison with police and partners to ensure swift and compliant actions.

Key responsibilities include staff management, training, and reporting, with a focus on data protection, health and safety, and regulatory compliance in a high-pressure environment.