CCTV Supervisor

London Borough of Waltham Forest; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

The London Borough of Waltham Forest is seeking a capable supervisor to support the Deputy CCTV Manager in a 24/7 Operations Centre. You will oversee CCTV monitoring, incident response, and liaison with police and partners to ensure swift and compliant actions.

Key responsibilities include staff management, training, and reporting, with a focus on data protection, health and safety, and regulatory compliance in a high-pressure environment.

Qualifications

• Numeracy and literacy qualification (e.g. GCSE English and Maths) or equivalent.
• Understanding of CCTV operations and rapid response services.
• Knowledge of legislation relevant to enforcement and privacy (RIPA, data handling).
• Experience leading teams, staff training, and crisis management.
• Ability to produce clear briefings and reports under pressure.

Responsibilities

• Support the Deputy CCTV Manager in 24/7 Operations Centre leadership.
• Proactively monitor CCTV to identify and manage incidents.
• Liaise with Police and partners; draft operational briefings.
• Manage staff scheduling, training, and performance reviews.
• Ensure compliance with data protection, health & safety, and regulations.

Skills

Numeracy

Literacy

Stakeholder engagement

Communication skills

Data analysis

Team leadership

Shift work

Education

GCSE English & Maths

SIA accreditation

Tools

Airwaves Radio system

CCTV

Computers

Job description

To support the Deputy CCTV Manager to manage the 24/7 CCTV Operations Centre, ensuring quality service delivery, compliance with relevant legislation and engagement with partners. The Operations Centre oversees a range of operational functions, including borough wide CCTV monitoring and surveillance, as well as fire and intruder alarm monitoring, providing services to both internal and external clients. You will support and manage staff within the Operations Centre to ensure a smooth operation of the service area., Proactive monitoring of CCTV to identify and effectively manage critical incidents, violent crime, ASB, Enviro-crime, and Safeguarding concerns. Liaison with relevant partners across various services in the Council in relation to CCTV and projects. Support tasking and/or operations by Police and where required provide detailed reports. Management of staff to include (but not limited to) resource planning, staff training, and one to one's with the team. Ensure the service complies with relevant legislation, regulations, and policies at all times. Including compliance with data protection, health, and safety as well as managing any unsafe working practices. Oversee the shift in terms of management of staff, service, and to ensure the smooth running of the Operations Centre, Borough checks, CCTV monitoring, incident management, and reporting.

To be considered for this position, you should meet the following requirements: Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent. Relevant professional qualification An understanding of the functions within a CCTV Operations Centre and/or other rapid response services. Knowledge of relevant legislation relating to the enforcement sector. A good understanding of Regulation of Investigatory Powers Act 2000 (RIPA) and the Surveillance Camera code of practice. Be able to advice as necessary. Knowledge of managing data including documentation, recordings, copies of recordings and fault maintenance, subject access processes and matters relating to the release of data to third parties. Ability to efficiently use specialist equipment, such as the secure Airwaves Radio system, CCTV, computers, etc. Excellent interpersonal skills, emotional intelligence, stakeholder engagement, and good verbal and written communications at all levels in high-pressure environments. Ability to work flexibly including shift allocations, team working (especially in times of crisis), organise workload, meet targets. Experience in working with a wide range of customers/stakeholders and partners to achieve outcomes. This includes providing briefings for occasionally complex situations in a clear and concise manner and drafting operational briefings. Experience in leading projects and working under time pressures to meet deadlines to support service development. Experience in managing a team and working in a high-pressure environment and supporting team members. Experience and ability to deliver high-quality training to a range of customers. To be able to use data to identify trends in risk, emergencies and use the results to drive future resilience strategies and activity. Demonstrable expertise in assessing the UK National Risk Register and London Risk Register to ensure testing and assurance align with council risks. Ability to work in partnership at a senior level with a wide range of staff groups, external agencies and voluntary organisations to make risk-based decisions on testing and exercising. Possess the knowledge and skills to be able to audit, prepare, test and exercise both emergency planning and business continuity plans, and take follow up action to enhance the resilience of the council. Ability to advise on preparation and maintenance of the Council's emergency plans, in conjunction with senior managers, including arrangements following service disruption and full recovery. Possess the skills to be able to design contingency exercises to test key responses across a range of standards under statutory requirements or protocols and to possess the skills to be able to assess emergency services responses.

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Police Vetting
• SIA accreditation required.
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.