Senior Care Operations Director - Multi-Site Growth

Domus Recruitment (legal entity: DOMUS RECRUITMENT LTD); Godalming; On-site; GBP 135,000 - 165,000; Full time

Benefits offered by this job

Salary up to £150,000

Car allowance

Bonus (KPI)

28 days annual leave + bank holidays

Professional development

Potential group leadership progression

Job summary

[Not disclosed] is seeking an experienced Operations Director to lead a multi-site care portfolio across Surrey and the South East. You will work closely with the CEO, COO and Board to drive safe, high-quality care while delivering growth and efficiency.

The role requires strong CQC knowledge, commercial oversight, and the ability to manage senior operational teams across diverse services, including Care at Home and Complex Care.

Qualifications

• Senior operational experience in elderly care or nursing home settings.
• Experience as Regional Director or Operations Director or equivalent.
• Proven track record leading multi-site care services.
• Strong knowledge of CQC requirements and regulatory compliance.
• Commercial exposure including budgets, revenue and EBITDA.
• Understanding of occupancy, staffing, and agency expenditure.
• Experience working with CQC, Local Authorities, ICBs and commissioners.
• Experience with service mobilisation, new developments or acquisitions is a plus.
• Leadership and people management with capability to coach senior managers.
• Excellent board-level communication and stakeholder engagement.
• Willingness to regularly commute across Surrey and the South East.

Responsibilities

• Provide strategic leadership and oversight across a multi-site care portfolio.
• Lead and develop a senior operational team, promoting accountability.
• Maintain high standards of safe, effective and person-centred care.
• Oversee CQC compliance, quality governance and continuous improvement.
• Manage operational budgets, revenue and EBITDA targets.
• Build relationships with CQC, Local Authorities, ICBs and commissioners.
• Support mobilisation, integration and development of new services.
• Provide oversight of Care at Home and Complex Care services.
• Drive revenue/EBITDA improvements across rehabilitation services.
• Monitor performance and implement improvement plans.
• Collaborate with CEO/Board on wider strategy and growth.
• Foster a culture of engagement and continuous improvement.

Skills

Senior leadership

Regulatory compliance

Commercial acumen

Stakeholder management

Board-level communication

People management

Operational strategy

Job description

[Not disclosed] is seeking an experienced Operations Director to lead a multi-site care portfolio across Surrey and the South East. You will work closely with the CEO, COO and Board to drive safe, high-quality care while delivering growth and efficiency.

The role requires strong CQC knowledge, commercial oversight, and the ability to manage senior operational teams across diverse services, including Care at Home and Complex Care.