Senior Campaign Delivery Manager - Financial Services

idpp; Milton Keynes; On-site; GBP 70,000 - 95,000; Full time

Job summary

idpp is seeking an experienced Campaign Delivery Project Manager to lead mobilisation and delivery of a high-profile customer engagement campaign in the financial services sector. You will coordinate multiple functions, manage delivery plans and ensure the January 2027 launch with full operational readiness through to June 2027.

The role requires proven programme management experience in financial services, strong stakeholder management, and the ability to coordinate cross-functional teams

Qualifications

• 7+ years' experience in project or programme management.
• Proven experience delivering large-scale customer marketing, loyalty or engagement programmes.
• Background in financial services, banking, cards, payments or another regulated environment.
• Strong experience managing cross-functional stakeholders within complex organisations.
• Demonstrable understanding of project governance, risk management and compliance processes.
• Experience managing multiple workstreams, competing priorities and demanding delivery timelines.

Responsibilities

• Lead end-to-end campaign planning, mobilisation and delivery.
• Develop and maintain project plans, milestones, timelines and delivery schedules.
• Establish governance frameworks, reporting processes and stakeholder communications.
• Identify and manage risks, issues, dependencies and delivery challenges.
• Ensure all workstreams are ready for the planned January 2027 launch.
• Coordinate stakeholders across Marketing, Cards, Digital, Product, Operations, Customer Service, Compliance, Risk and Legal.
• Facilitate project meetings, working groups and steering committee updates.
• Act as the central point of coordination between internal teams and external partners.
• Ensure clear communication, accountability and alignment across all workstreams.
• Coordinate campaign activities, including cashback offers, promotional incentives, exclusive access opportunities, customer prize draws and experience fulfilment.
• Ensure customer journeys, operational processes and campaign mechanics are documented and tested.
• Support operational readiness and resolve implementation issues.
• Monitor ongoing campaign delivery and ensure activities remain aligned with agreed objectives.

Skills

End-to-end delivery

Stakeholder engagement

Project planning

Governance & reporting

Risk & issue management

Change management

Communication & organisation

Proactive delivery

PRINCE2/PMP/Agile

Card payments/loyalty programmes

Sponsorship/partnership campaigns

Regulated financial services

Job description

idpp is seeking an experienced Campaign Delivery Project Manager to lead mobilisation and delivery of a high-profile customer engagement campaign in the financial services sector. You will coordinate multiple functions, manage delivery plans and ensure the January 2027 launch with full operational readiness through to June 2027.

The role requires proven programme management experience in financial services, strong stakeholder management, and the ability to coordinate cross-functional teams