Lead Implementation Manger

La Fosse; Manchester; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work in Manchester

Enterprise client projects

Career progression opportunities

Job summary

La Fosse is seeking a Lead Implementation Manager to deliver complex software implementations for enterprise clients. You will own projects from kickoff to go-live, adoption and handover, working with Product, Engineering and Business teams to ensure success.

You will manage stakeholder relationships at all levels, drive delivery plans, and provide executive reporting. This is a senior client-facing role in a hybrid Manchester setting with opportunities to influence strategy.

Qualifications

• Experience leading complex software implementations end-to-end from kickoff to go-live.
• Strong ability to influence senior business and technical stakeholders.
• Proven collaboration with Product, Engineering and Delivery teams.
• Experience in regulated environments such as FS/FinTech is preferred.

Responsibilities

• Own end-to-end software implementations for enterprise clients.
• Manage deployment, testing, release, adoption and support transition.
• Develop and govern delivery plans, RAID logs and risk management.
• Collaborate with Product and Engineering to resolve technical challenges.
• Lead stakeholder engagement from users to C-suite sponsors.
• Provide clear executive-level reporting and recommendations.

Skills

End-to-end delivery

Stakeholder management

Program/Project management

APIs & integrations

Data mapping

Financial Services domain

Job description

Location: Manchester (Hybrid - 2-3 days per week in the office)

We are partnering with a growing technology business to recruit a Lead Implementation Manager to lead the delivery of complex software implementations for enterprise clients. This is a senior, client-facing role with responsibility for owning projects from initial kick-off through to go-live, adoption and handover.

Working closely with customers, Product, Engineering and Business teams, you will act as the central point of accountability, ensuring successful delivery whilst building trusted relationships with key stakeholders.

Key Responsibilities

• Own end-to-end software implementations across a portfolio of enterprise clients.
• Manage deployment, testing, release, adoption and transition into support.
• Build and manage delivery plans, governance processes, RAID logs and risk management activities.
• Partner closely with Product and Engineering teams to resolve technical challenges and drive successful outcomes.
• Lead stakeholder engagement from operational users through to executive and C-suite sponsors.
• Deliver clear executive-level reporting, updates and recommendations.

About You

• Proven experience owning complex end-to-end software implementations from requirements through to successful go-live and adoption.
• Strong stakeholder management skills with the ability to influence senior business and technical stakeholders.
• Experience partnering closely with Product, Engineering and Delivery teams.
• Strong project and programme management expertise, including governance, planning, risk and dependency management.
• Technical understanding of APIs, integrations, data mapping and enterprise software delivery.
• Ideally from a Financial Services, Asset Management, Wealth Management, FinTech or other regulated environment.
• Comfortable operating in a senior client-facing environment and managing multiple stakeholders.

What's on Offer

• Hybrid working (Manchester office 2-3 days per week)
• Opportunity to work with enterprise clients on high-profile software implementations
• Significant autonomy and influence within the business
• Strong long-term career progression opportunities

This opportunity would suit a Senior Implementation Manager, Technical Delivery Manager, Programme Manager or Customer Success leader with a proven track record delivering complex software solutions, particularly within Financial Services or Asset Management environments.